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Topics - ronaldrwl

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ezPower / A Report you should know about
« on: March 05, 2020, 06:16:41 AM »
I've found most users don't know about a report that shows sales that have been left open, incomplete or with some problem.  Open the Reports window and it's at the menu Sales / Incomplete Sales (or Incomplete Tickets).  Sales that have been left 'dangling' can actually slow down your system over time.  Try out this report.  It's not new, June of 2017.  If the report list problems, there is a new function in the Tools / Optimize and Fix (Jan 2020).  This will list the problems and give you options to fix them.  Give it a try.  And always do backups which are now automatic (Jan 2020).

ezPower / Track your Pours
« on: December 04, 2019, 09:56:36 AM »
You can track your pours now with version 14 and BarVision and others that support the S3 file format.
Just run the z-out with the option “Details”.  Print the z-out.  The file will be created as S3.txt.  It’s a tab delimited text file.  To find the file, close the sales window.  Click on Help.  Click on Database.  This is where it will always be created as S3.txt.

ezPower / Entire Sale Discount or Credit
« on: October 25, 2019, 12:41:38 PM »
Entire Sale Discount or Credit:
There are 3 different Discounts/Credits that apply to the entire sale in the Arrange Functions Buttons window.
Sale Discount: will prompt the cashier to enter the percentage Discount or Charge.

Discount 1 and Discount 2 which you predefine.  Enter a 2.00 for a 2% discount.  Or, enter -2.00 for a 2% credit.  In the sales window the description of Discount or Credit will indicate which will be applied.

For a 100% Free Discount use the Free button.  To exempt taxes use the Option button to select which taxes to exempt.  Or, add the  the Tax-exempt button to the sales screen.   

ezPower / Inventory Adjust - it's very useful!
« on: October 16, 2019, 11:08:43 AM »
You should be using the Inventory Adjust window.  It's flexible and powerful.
Inventory can be added, transfered, Lost or Updated.  Inventory Adjust is in the sales window under the Product menu.  Or, you can add a function button to the sales screen.

ezPower / Gmail users! Add to friends
« on: August 29, 2018, 10:29:33 AM »
Gmail often sends our emails to your spam folder.  To get our support emails add to your friends list.

ezPower / Windows Updates / Network Setup
« on: May 17, 2018, 12:15:46 PM »
A common problem lately is Microsoft is changing the sharing settings with the updates.  This can effect your terminals from connecting to the host computer.  Which can also effect credit card processing on the terminals.

Credit Card Processing
If you are processing credit cards using ChargeItPro and have a network then you must also share the CIP folder just like the ezp folder.  The CIP folder is next to the ezp folder inside the DR14 folder.

Run the software on the server and press the Help button. Press the Database button.
A window will open. This is database location.
Right click on the “ezp” folder and select “Properties”. Click on Sharing.
Click on Advanced Sharing button.
Check Share this folder box.
Click on Permissions. Select Everyone and check Allow: Full control. – OK

Also, you may need to check your Network Status.  Open the windows Settings. Click on Network and Internet.  Click on Status (left side). Click on Change Connection Properties. Assuming you are on your own private network, select Private. 

The file sharing may need to be turned on.  Here are some examples.

Windows 7: Open any folder and expose the Navigation Panel.  Open the Libraries / Documents.  You will see the DR14 folder here.

Windows 8: C:\Users\Public\Documents\DR14.

Right click on the “ezp” folder and select “Sharing and Security”.  Check the box “Share this folder on the network”.  Check the box “Allow network users to change my files”.

ezPower / ISBN Book Search
« on: February 17, 2018, 11:43:21 AM »
A new feature was added to version 14 that can load book information from Google.  The new Books feature can search by ISBN, Title, Author, Description, Publisher and Subject.  This function was added after the Amazon functionality was lost.  Send support an email to get this update.

ezPower / ChargeItPro Slow Processing
« on: January 05, 2018, 03:31:15 PM »
Windows issued an update last night that caused a couple of ChargeItPro’s customers to experience slow processing. We’ve found a fix for the issue that’s fast, with 100% success rate. If any of your customers report slow processing of about 15-30 seconds between screens/transitions, please have them call us at 800-989-2135.

ezPower / Amazon Service
« on: June 08, 2017, 10:41:13 AM »
The Amazon tool that downloads product information has stopped working.  We're not sure if Amazon will continue to allow us to download product information.  We are working with them to try and provide this service again.  But we do not know when we will find out but we'll keep you informed.

ezPower / Shopify Support
« on: May 26, 2017, 03:24:45 AM »
We have added free Shopify Support for version 14.  We need some feedback from those that have a Shopify website.  The new function should make it very easy to update your on-line inventory.  And with some feedback, we would like to make it easy to download your on-line sales.  So, if you are interested email us and we'll work with you to make this easy to use.

ezPower / Miscellaneous Item
« on: May 10, 2017, 08:20:00 AM »
Here's how to create a Miscellaneous sales item:
1 - Create a new product like usual.  You can use the Price Prompt or any other option you like.  Save the product.
2 - Open the Tools / Arrange Function Buttons window.
3 - Add one of the two Favorite buttons to the sales screen.
4 - You will be prompted to select the new product you just created.


ezPower / Shopify Support
« on: April 17, 2017, 08:43:54 AM »
Version 14 is adding Shopify support.  It's a free update for version 14.  If you have a Shopify account and would like to try it send us a email.

ezPower / Cloud / Remote Services
« on: March 24, 2017, 05:10:57 AM »
The Cloud services allow you to view reports and updated products from your home office or head office.  A new feature allows you to view your sales from the internet. Using your smart phone or computer you can view your sales from any browser.

Setup at the Store:
Open the Product Control window and use the functions under the Remote menu.

Open the Remote / Remote Report Options.
In this window you give each one of your stores a number and a name.
The options you have are for the stores to look for Product Updates and/or Send Reports.
Get Product Updates: select how often the store will check for updates.  Product updates are sent by the head office and each store will check for these updates.
Send Reports: select which reports the store will send and how often.
Report Webpages: select this option to have your reports available for viewing by a web browser.  The button Get Address will give you the web address to view your reports.  You can view the reports on your computer, smart phone, etc.

The next step is to select the time frame the reports will be sent and the days of the week.
The last step at the store is to use the button Register.  This will let you know if your store computer has access to our servers.
There is the option to manually send reports and check for updates under the Remote menu.

Limits: Only the Head/Main Office should send new inventory updates.  There is a queue waiting limit of 16 update files.  So, make sure the stores are set to get the updates frequently enough.

Store setup example:

ezPower / EMV Credit Card Processing
« on: October 27, 2015, 05:36:37 AM »
We have completed the EMV credit card integration with Mercury Payment Systems.  If you are interested in getting setup and want to accept chip processing let us know.

ezPower / Version 14 Features
« on: October 29, 2014, 06:46:40 AM »
These are some of the new features added to version 14.  For users of older versions, you can Update to Current Version for $79.99.

- New Graphical Table navigation and Table Status windows.
- Modifiers now allow multiple selections.
- Second Add-on group.
- Take-out food can be taxed at a different rate.
- Take-out and Delivery orders can have a different price.
- Items can mix their tax method and be either a VAT or Tax added.
- Item discounts can now be by percent or amount and added more Happy Hour discounts.
- New reports (Voids, Returns, Discounts...) and faster speeds for many of the reports.
- New Product Save and Load (extensible format allows for expansion without breaking compatibility with older/newer versions).
- Added simpler inventory export/import functions so that using Excel is easier to make bulk changes.
- Up to six printers are available for each station and 4 KDS (network version).
- Added more bulk change options to the Product Control window.
- Add-on's can be applied to a group of products.
- Manager's report window has been upgraded.
- Support for Packages (Buy 3 massages...).  Any product can be made into a package.
- The sales window can be resized and it will remember the size and location next time.
- Inventory history is now available.  View the inventory for any day.
- Added a Stylist report to the Salon version.
- Line item commission tracking.
- Added a SMS message edit window.
- A Delivery charge can be automatically added.
- Mirror: Products can now appear in a different Menu/Department or Category with different prices.
- Customer fields can be set to required.
- Suggested gratuities can be printed on receipts.
- Products can be flagged to require customer information.
- A Total Price can be given for a quantity of products.
- Expanded Customer Loyalty Options.
- Restaurant version now supports KDS / Monitors.
- Faster Returns and a scanner can be used.
- Merge two customers.

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