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Messages - ronaldrwl

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1
ezPower / Re: x out
« on: June 03, 2020, 03:40:30 PM »
X-out is the same as a Z-out only it's just for viewing.  It's not recorded.
You can view past z-outs in the Reports window under the Payments menu. 

2
We still have customers that do not get our emails.  Check your spam folder and put us on your 'friends' list.

3
ezPower / Re: Z-out on new register hangs ezPower
« on: April 30, 2020, 04:21:39 AM »
Good to hear!
Look at my first post!  Always go with your first idea :)

4
ezPower / Re: Z-out on new register hangs ezPower
« on: April 17, 2020, 05:11:35 AM »
There was no issue with v13 doing a z-out.  It's always something else like in your case where there are other problems.  I would send you the last build of 13.8x but it's not going to work on XP.

5
ezPower / Re: Z-out on new register hangs ezPower
« on: April 16, 2020, 12:49:42 PM »
I wouldn't update to 14 while still using XP.  Otherwise 14 is way better.

6
ezPower / Re: Z-out on new register hangs ezPower
« on: April 16, 2020, 09:02:31 AM »
Go to the Help / About.  Make sure all the computers are running the same version#.  There was no problem with doing the z-out under normal opperation.

7
ezPower / Re: Z-out on new register hangs ezPower
« on: April 16, 2020, 05:32:12 AM »
Also, it could be the Anti-virus / security software is scanning all the data exchanges which is causing the z-out to run slow.  Make sure the POS.exe has full access privileges on the new computer.

8
ezPower / Re: Z-out on new register hangs ezPower
« on: April 16, 2020, 05:30:01 AM »
This is the 10 year old program and database that was running slow?
My guess is it's just taking a long time to z-out.  Open the "View Optimize Points" to double check how far back the z-out is trying to go.

9
ezPower / Re: Customer's display
« on: March 30, 2020, 01:33:04 PM »
Open the Settings / Printer & Equipment.  Does your version have the font size for the monitor?

10
ezPower / Re: Database Maintenance
« on: March 16, 2020, 07:46:59 AM »
10 years old, it may just need a upgrade, computer and software.
Note: the servers we set up only have a SSD.  There is no mechanical Harddrive.

11
ezPower / A Report you should know about
« on: March 05, 2020, 06:16:41 AM »
I've found most users don't know about a report that shows sales that have been left open, incomplete or with some problem.  Open the Reports window and it's at the menu Sales / Incomplete Sales (or Incomplete Tickets).  Sales that have been left 'dangling' can actually slow down your system over time.  Try out this report.  It's not new, June of 2017.  If the report list problems, there is a new function in the Tools / Optimize and Fix (Jan 2020).  This will list the problems and give you options to fix them.  Give it a try.  And always do backups which are now automatic (Jan 2020).

12
ezPower / Re: Delete old purchase orders
« on: February 28, 2020, 04:44:27 AM »
You can remove the PO files at ezp/PO/...
Just drag out the files you don't want.

13
ezPower / Re: ezpro program
« on: February 27, 2020, 07:23:45 AM »
That wouldn't be the problem.  Check that your firewall and security software has the POS.exe with full access priviages and is not being checked.  That will make a big difference.  Also, Windows 10 needs a lot of RAM.

14
ezPower / Re: Database Maintenance
« on: February 25, 2020, 05:52:55 AM »
Those are some bad records.  Did anything ever happen to the database, like moving it or importing sales?  Or bad crashes?
One brute force solution is to replace the harddrive with a Solid State Drive.  I've seen system using them and they are super fast. 

15
ezPower / Re: ezpro program
« on: February 24, 2020, 08:32:22 AM »
Opps.  Did you mean 32 or 64?  Nothing runs on 16 bit anymore.

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