credit card issue with new update for v 13 restaurant

[idahospud27]

Hi there
I received the new update for V 13..... i had a customer want to pay off their account.  Went through all the steps as normal, entered visa for the card (we use mercury) swiped the card, now getting an error i have never seen before.  Something about there needs to be a numerical value assigned to the invoice.....  In the past I have just taken a payment and it is applied to the whole balance not an individual invoice.  Any ideas?

Thank you

Sarah

[ronaldrwl]

Just so I understand, this is the same procedure you did with version 13 before the 13 update?

[idahospud27]

correct..... I have not had the opportunity to try it again on someone else's account so i dont know if it is an isolated incident or not

[ronaldrwl]

It may be that the processor requires a Invoice#.  Let us know if it happens again.

[idahospud27]

it did happen again today... and the error does say something about an invoice...

[ronaldrwl]

I'll check with the processor to see what can be used instead of a invoice# when there isn't one.

[ronaldrwl]

We're sending you an update that should fix this problem.  The invoice# is temporary set to zero for the credit card charge.  So the invoice# will show as zero in Mercury's payment reports.