Author Topic: E-mail Z-out missing carraige returns  (Read 208 times)

Offline seagull

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E-mail Z-out missing carraige returns
« on: June 23, 2020, 10:26:09 AM »
Using Version 14, when we e-mail the z-out report to our retail manager the content is showing as one big long single line, wrapping per viewing window size. Tried viewing with both Thunderbird client and our e-mail service's webmail browser client and both do this. Is there some way to get the content to look more like the printed report?

Offline ronaldrwl

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Re: E-mail Z-out missing carraige returns
« Reply #1 on: June 23, 2020, 01:57:17 PM »
What exact procedure are you doing to email the z report?

Offline seagull

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Re: E-mail Z-out missing carraige returns
« Reply #2 on: June 24, 2020, 04:16:58 AM »
Ronald,

They click on the Envelope Icon on the Z-out screen after they have done their cash reconciliation but prior to accepting the Z-out. They did the same with the old version (v8) (icon different). The report comes as the body of the e-mail, not an attachment. With v8 it was formatted pretty well the same as the printed report; v14 is missing the line feeds/carriage returns so quite difficult to read.

Offline ronaldrwl

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Re: E-mail Z-out missing carraige returns
« Reply #3 on: June 24, 2020, 05:25:21 AM »
Try this.  Open the path to the email folder "C:\Users\Public\Documents\DR14\Email".  Inside you'll see some files.  Open the "body.txt".  That contains the body of the email.  On my test it looks like this with CR's all there:

body test

xxxxx Store Name
xxxxxx Store Address

Drawer #1 X-Out
From: 6/23/2020, 7:50 AM
to:   6/24/2020, 8:15 AM


Cash:
Starting Balance                0.00
Recorded                   10,710.00
------------------------------------
Recorded Payments:
Cash                       10,710.00
Total                      10,710.00
------------------------------------

Offline seagull

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Re: E-mail Z-out missing carraige returns
« Reply #4 on: June 30, 2020, 08:08:48 AM »
Check the body.txt file as suggested. This file was formatted correctly when opened using Notepad.  Went back to E-mail settings, noticed use HTML format was checked; removed that check and resent a z-out e-mail. With HTML not checked the content of the e-mail appears correctly.  Must be a glitch in whatever is being used to convert the body.txt file to html is not inserting <BR> where carriage returns exist in source. We are fine with not using HTML.