Author Topic: Roll Receipt Not Printing Full Wdith  (Read 176 times)

Offline seagull

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Roll Receipt Not Printing Full Wdith
« on: June 16, 2020, 08:44:32 AM »
Setting up a new install of v14. We are using an Epson TM-U220PD with generic text driver. I have set the roll receipt paper width to "3".  When we use our preferred Receipt Style #4, the content prints fine but is only using 2" of the paper width. If we use Receipt Stlye #5 then all 3" are utilized.  Is there a way to have Style# 4 use the full width of the paper roll or is it fixed to only use 2" regardless of available width?  Receipt looks odd with all the white space on the right.

Offline ronaldrwl

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Re: Roll Receipt Not Printing Full Wdith
« Reply #1 on: June 16, 2020, 02:40:15 PM »
I did a test print with styles #1,4 & 5 it prints the same full 3" width?
In the Settings / Printer Options check the "Paper Roll Width (inches)".
« Last Edit: June 16, 2020, 02:42:34 PM by ronaldrwl »

Offline ronaldrwl

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Re: Roll Receipt Not Printing Full Wdith
« Reply #2 on: June 17, 2020, 06:27:31 AM »
Did you figure it out?  I've attached two pdf files with my test.

Offline seagull

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Re: Roll Receipt Not Printing Full Wdith
« Reply #3 on: June 18, 2020, 10:27:02 AM »
I will check it out next week, I am not working at that site right now. Thanks for checking.

Offline seagull

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Re: Roll Receipt Not Printing Full Wdith
« Reply #4 on: June 23, 2020, 10:21:11 AM »
Still not printing full width. Attached are our settings and a sample. Please advise.

Offline ronaldrwl

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Re: Roll Receipt Not Printing Full Wdith
« Reply #5 on: June 23, 2020, 01:51:33 PM »
What happens if you set the Paper Roll Width to 4"?

Offline seagull

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Re: Roll Receipt Not Printing Full Wdith
« Reply #6 on: June 24, 2020, 08:54:08 AM »
Thanks Ronald... changing to 4 inch width did the trick, print now uses full width of available paper.

Offline ronaldrwl

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Re: Roll Receipt Not Printing Full Wdith
« Reply #7 on: June 24, 2020, 09:22:33 AM »
I'm guessing there is a problem with the reported dpi setting.  Maybe it's wrong in the driver?