Gift Cards

[morrisn]

We have a problem with selling gift cards.

When staff say sell 3 $10 gift cards in one transaction they can end up with some with no value and some with $20 or $30

I have determined two things

Say the gift card numbers are 1000, 1001 and 1002

Once they finish the payment portion of the transaction the box come up asking for the Gift Card number

Two things can happen

If they accidentally hit the enter key the program will register the first $10 to a black number and they will only be able to swipe two cards

If they swipe the first card the Gift Card Box holds the first number
     If they press enter it will register the second $10 to the first card
     They sometimes think the card has not registered so they swipe again

While these are more staff issues than program issues there are two thing that would help

1 - That the box would automatically clear after a card is swiped
2 - That it would not accept a blank box as a card number

Is this something that could be changed as this can cause major issues.

The other thing is there is no way I can check on the history of a card., if can customer tells me he put $40 on it two days ago and now it is empty I can not check it.  It could have been a staff member that screwed up, it could be his memory is not good, he could be scamming me - I have no way of knowing

Any suggestions



 

[ronaldrwl]

We are sending you a fix for the two gift card issues.

A custom report would be possible to track all the activity of a gift card.  I think you asked us about this before.

[morrisn]

Thanks for the version update, it works very well and should cure the problem.

I had purchased the Gift Card Report for the previous version but it did not carry over to version 11

[ronaldrwl]

Was that in v10?

[morrisn]

I believe we went from verion 9 to 11