Denver Research

GRC Bar - vers. 14

We went with an outside processor for CC's so the CC machine is not connected to the POS. So swiping the cards does not work, we have to enter them manually.

We have recently begun selling gift cards and are having an issue with redemption. When the customer presents the card, the system cannot find the card when we enter the serial#. If we go to the card lookup screen and enter the number, the card referenced will show up. BUt when we use the gift card option for payment it will not find it.

So the first real question is do we have to use the ChargeItPro service to make it work? We never set that up because we did not think it was necessary.

Second - we followed the procedure listed here: http://www.denverresearch.com/forum2/index.php?topic=1048.msg2452#msg2452
to set our cards up. Are we missing something?

We tried this last night. Email; Email2; Email3. Email 3 got the report, email 1 and 2 did not. Email1 was the original address that we were sending the report to. When we started trying to add addresses to the list is when he stopped getting them. We have tried it with commas, semi-colons, hyphens, and spaces. What appears to be happening is that the last address in the list is the one that is getting the email and the others get dropped.

GRCBar vers. 14

I am wondering if there is an easier way to handle double shots than entering a separate entry for a "Next Bigger" item.

We offer our customers a discounted second shot if they order a double. For example, if they order a double of something that is normally $9 a shot, the second shot is sold at $7, for a total of $16 on the drink. We currently do that through a modifier, which has two major limitations. One is a limited number of modifiers available, which means that after a point, we no longer have enough entries to account for higher priced items. The second is that the modifier does not account for inventory. So if we sell a double, the system only sells 1 shot. So if we get 16 shots from a bottle and we sell 8 doubles out of it, the bottle will be empty but inventory will still show 8 shots left.

I tried adding a quantity discount, but it does not handle it exactly as I would like. It applies the discount to the whole sale. So lets say the customer orders one double and a single, he would get both items (three shots total) at the discounted price ($21,) rather than just one (total of $25.)

The other question I have is, if I have to set up new items, how do I connect them to my bottle inventory? Currently, all of our bottle/shot inventory is set up as Case/Single.

Thanks.

Just to follow up, this did work. Thank you.

Then, in order to make this work, we should turn off the discount levels (set them all to zero) and then manually enter all of the discounted prices into each item that has them?

There should be an easier way. I have over 3600 items, 75% of which will now require manual entry. If I export the inventory, can the changes be imported back? I have had mixed luck with importing item changes.

Edit: On Saturday, I tried this. I exported the ProductB.txt file from Product Control/Export Inventory Basic. I imported that file into Excel, and edited it directly. I added all the prices for my current discount levels and then saved the file back as tabbed text. When I tried to import the file, nothing happened. It did not pull any data and the pricing remained unchanged. I am leery of using the Import From Older Formats option because I am not always sure what field matches with which in the fields list.

GRC Bar, using vers. 14

We need to be able to block or allows discounts on sales of certain items, preferably at the menu or category level, but certainly at the item level. And here's why:

We are a cigar lounge that offers a full bar. We offer to our customers discounts for things like locker discounts, student discounts, AD Military, police/fire ... you get the idea. Those discounts are for cigars and accessories. The State of Michigan does not allow us to discount beer and liquor sales in this manner. So any drink sales to these customers cannot be discounted. And here is where the problem is created.

If I set a customer as a locker holder and in his customer page I set his Discount level at the appropriate amount, any sales I ring up for him are discounted on the entire ticket. If he buys drinks, those drinks also get the discount - which is illegal. So what I have to do now is either have all my customers in the system set up as Retail and then I have to remember which customer gets which discount and then apply that discount to the individual line items on the ticket before I finalize the sale. Or I have to abandon the whole Customer tracking abilities of the system because they create  Which is untenable - all that does is make more work for me and invite errors and confusion. So I need to be able to tell the system that it cannot apply sales discounts to certain items in my inventory regardless of customer level.

Is this something that can be done?