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Messages - Courtright

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31
ezPower / Check for update remote
« on: December 11, 2017, 03:32:08 PM »
 So I was working on updating products using the remote system. I would flag the item for an update and then send it to the store that needs to be updated. At the store, I use the check for product updates button to get my updates so I can change them along with my tags. I would have to completely exit out of the program and got back in to find the updates.  It worked for about ten items then just stopped. I am wondering what would make it do this? And is there a way I can get my updates without having to completely exit out and go back in?
Thanks
Steve skamagos

32
ezPower / Updating Products Remotely
« on: November 15, 2017, 02:25:41 PM »
So I am Dustin's new IT guy. I am trying to figure out how to update products without change inventory count. I'm a bit confused about flagging the products as updated. When I flag only one item as updated then select list all updated I get every item in my inventory. I don't want to send and accidentally overwrite the majority of my inventory.  I know how to send the updates but how would I make sure that I'm not overwriting the counts and only updating the items that are actually flagged? As in just updating item description or just the price?

33
ezPower / Re: Cannot open cash drawer
« on: July 07, 2017, 06:52:32 PM »
I'm having the same issue at my new store.  I remember always having a slight issue getting the kick-open cable to work and getting the right POS setting.  Always been an issue for me every time I set it up.  Having to use a key to open the drawer each time.  Using the same set up I have at my oceanfront store but just can't get it to open.

34
ezPower / Re: Sitting on a Gold Mine with WebGen if expanded
« on: April 21, 2017, 07:39:23 AM »
Great News, very excited to check it out.

35
ezPower / Re: Sitting on a Gold Mine with WebGen if expanded
« on: April 21, 2017, 05:42:06 AM »
But now even Shopify inventory export isn't the same as live integration.  I don't think Shopify would ever release the keys to their kingdom since they also have a free POS system (very basic) that goes along with their website and changes inventory levels online as things sell.  Now that would be a POS program that if prices fair would take over the World.  Everything is going online and live inventory integration is priceless and hard to find in a value price POS program.

36
ezPower / Re: Shopify Support
« on: April 21, 2017, 05:39:30 AM »
I will be trying this as soon as I get some free time (in middle of store build-out)

37
ezPower / Re: Change button labels on finish sale screen
« on: April 21, 2017, 05:39:00 AM »
drivethru ... This happens ALL THE TIME with us as well. 

Especially since the CASH and Credit Card button are above and below one another that if using a touch screen it can be easy to hit the wrong one.  Makes for some headaches some times.  Ronald, in future versions possibly increasing the padding between buttons???  Just an idea.

38
ezPower / Re: Best way to offer gift with purchase
« on: March 31, 2017, 05:25:41 PM »
Gotcha, so if I have 10 shirts and 10 hats I need to edit them individually and "include" (attach) them to the glasses.  Here is an issue I have and this may be too customized for a solution.  For instance, there is a brand called COSTA.  They have plastic lenses and glass.  We have been offering if they buy a more expensive glass lens pair they can have a hat or shirt for free.  Both plastic and glass lenses are in the same category though and we don't want someone willing to purchase a shirt while buying a pair of plastic lens glasses and the shirt rings up for free.

Is this possible?  Any ideas?  thanks =)

39
ezPower / Best way to offer gift with purchase
« on: March 30, 2017, 10:17:24 AM »
If a retailer would like to run a promotion of Gift with Purchase but the items are in different Categories and Departments, is there an easy way?

For instance when they buy an Oakley pair of sunglasses they get a free hat or shirt.  I hate to give the ability to a cashier to make items "free"

40
ezPower / Re: POS Application stops working
« on: March 28, 2017, 12:36:24 PM »
Nothing in particular triggers it, but again it has happened a couple times today.  Nothing really going on at all, just seems to happen at random but happening often.

We did install a "TimeDrop" Time Clock software recently but I cannot remember if this was happening before it with the latest update.

41
ezPower / POS Application stops working
« on: March 26, 2017, 11:33:02 AM »
For some reason, ever since the last update the "POS has stopped working" multiple times each and every day and wondering if anyone else is having this issue.  We have to keep restarting the software.  Happens on both registers 1 and 2.  Any ideas?  Thanks

42
ezPower / Re: Updating Inventory Description on a different computer
« on: March 23, 2017, 04:02:28 PM »
I'm trying to play around with the "Remote > Send Products in List to Stores" but honestly it is confusing.  Perhaps I am understanding the process wrong.  I am trying to "send the update" from my home, 30 miles away from my store.  Is this meant only to send updates on the same network?  I have my Oceanfront POS System as #2 with the name ATL and my home laptop with the newer files as #1 with a name of LYN and at home on the laptop when I open up the "Send Products in List to Stores" the other system is not showing up.

How do you know which POS System is the "Main Office" is?  It store #1?

Groups 1 -4? Not even sure what this is.

I figured it would be you could select the POS System, such as #2 and send the file but the entire process doesn't seem to be as user friendly as it should.  Perhaps the HELP Guide would assist me better but I still am having the issue of whenever we try to open up the Help Guide it just lists a million random, very weird characters.


Honestly if I can just export or save a file and then e-mail that file to myself at the store and then open that file at the Store POS that would be perfect.

What can I do to export or save a file that will change the description and pricing but not change the Stock when I import into my Store POS?

43
ezPower / Re: Updating Inventory Description on a different computer
« on: March 23, 2017, 12:02:07 PM »
Besides changing prices this way without changing inventory levels, if on my home computer I delete a product because I won't use it in the future is it going to delete the product on the POS end if it doesn't see it during an update?  Or if a product isn't there on an update will it not delete it and just leave it as it was?

Also, from my home laptop if I make changes, does it e-mail a file or auto upload it?  From the POS side how does it know where to grab it from?

We have spent MONTHS trying to figure out how to e-mail reports but we simply cannot even set up report e-mails, it just never works.  So I am worried if we are going to have the same issues with this possibly.

44
ezPower / Re: Updating Inventory Description on a different computer
« on: March 15, 2017, 09:03:58 AM »
I paid for that last year but is that built into the program?  I could never could find it or any instructions and I always forgot to ask if it was a separate program.

Is there info on how it works anywhere?  Is it built into the program?  thanks

45
ezPower / Updating Inventory Description on a different computer
« on: March 14, 2017, 04:13:27 PM »
So I also have the program installed on my laptop at home so I can mess around with it to try and perfect it for my needs.  I have a lot of things I need to fix such as new price increases for both cost and retail and also some description changes and such.  I know I can get my most current inventory list from my store on my laptop to take it home, but if I fix it all from home how can I upload the new fixes to my store POS without affecting inventory levels that may have changed from a couple days of selling things.

I want to change all the info except for stock when I upload the fixes.  Is this possible.  Also, I've never used excel so I was hoping to do it in the system and export and then upload it at the store.

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