Denver Research

Hello Ronald,

If you remember my stores had issues with the recent updates where inventory would be off greatly from one day to the next so we went back to an old version and the issue stopped.  However, we are at the point in growing our company personally that we need to figure out a few things regarding our POS and inventory tracking and wanted to see where you stand and any ideas you have. We have a shopify website which I know you were working on Shopify integration.  Shopify is the third-largest online retailer in the U.S. after Amazon and eBay so they are the platform to focus on. I've been studying what some other POS applications offer and getting your feedback on whether or not you have added any of these in recent updates or possibly are planning to.

1) Our BIGGEST POS issue is the amount of products we have and then the amount of price changes and cost changes we have to make and change for each location.  We were doing the one thing you had where for like $20 a month/year or something we could have a master database and upload from there however it honestly didn't work well for us.  We could only do like 100 products at a time, sometimes we had thousands of changes to do.  Sometimes it would seem to crash, we had issues with it so we stopped using it.  Shopify has a POS app that is kind of amazing where since it is an online platform we log in and from any computer you can add or change product information such as pricing, cost, product pictures, etc and then each location would draw from that online server.  Is there anyway to ever have a Master Database and each location can pull updates from the database without having to do it the way it has been before?  Like I said, for us it would crash or sometimes not download everything.  It just never seemed to work flawlessly so I will spend days at one location making product pricing updates and then have to go to my other store just to redo the exact same changes I just did at the first store.

Ronald,

Quickly wanted to ask ... I am looking to add a tablet that can be used as a secondary POS for when the line starts to get too long.  No cash, only credit cards.  How can the tablet hook up to a receipt printer like a Bixolon?

And I have purchased a 2 computer POS package ... what do I need to do so I can use my back of house computer, my cash register computer and then a backup tablet just for busy times?

Thank you!  I will probably tomorrow =)

Tell me about it! ugh, GRRRRRRR!

So at the first store I was able to get them to share and see each other however at my 2nd store I cannot even get the computers to see one another.  It's very frustrating so we have been stuck with using just 1 of our 2 connected systems for sales.  Luckily in the past I've learned to make the regular cash register computer be computer #1 and the one we could live without be #2, so in the times where it can't connect to the Host computer we can still run the program, make sales and have the inventory work right.

So we basically use the main register #1 as our cash register computer and register #2 as our back office computer.  But if you've found any EASY instructions on sharing 2 computers LMK.  Home Group was so easy for me and they made it harder by trying to simplify it.  If I can write code I should be able to share 2 computers, GRRRRRRRR.

Same with us Ronald.  We haven't ever tried to fix it but once we updated to the newest version, the Staff's name does not show up any more like it used to.  It just says "Select Staff" even after we log in it does not change.

So I am able to get my product updates now. But every time i download the updates it crashes completely. If it doesn't just close it will just sit there not allowing me to do anything till i close it.

Yeah, those are the updates I sent but I'm still not receiving the update at that store. I have been checking every half hour or so.  I have tried exit the sales screen, exiting the whole program, trying to check for updates the manager reports menu and the reports menu on the sales screen. I am about to restart the computer to see if that does anything. This computer is plugged directly into the router so there should be no connection issues.
Edit: restart did not help

What I am currently seeing on the computer I send the updates with, it will say connecting, connection successful, uploading products, and products uploaded. I go to my computer that is getting updated and see nothing. I have been using reports>remote> check for product updates. When I do this I get a loading wheel for a second.  Also, I only have access to product control one the system I am sending the updates with.