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Topics - Courtright

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61
Like the title says, My product cost stays at zero on reports no matter the amount I put in.  Now, there are some items that I have by the thousands and I do not want to track inventory levels on them so I have them listed as a "service" so I thought perhaps since it is listed as a service it is not tracking cost.  BUT, I went back and for instance I have:

"1 pair of sunglasses" with a cost of $2.83 each and listed as a service and the total cost shows up on sales reports and gives me profit margins, etc.

with "microfiber cleaning bags" I have a cost of $0.56 each and listed as a service (everything is the same as above) however on the sales reports the cost field shows 0.00.

Any ideas why some items cost are showing up at zero even though I have the appropriate amount in the field?  Thanks for any help. =)

62
ezPower / Merging "product library" to a 2nd system
« on: July 18, 2013, 10:46:39 AM »
Hello,

I am considering buying a 2nd retail POS for my 2nd store since I love this one so much!  Our 2nd store has the same product so the thousands of SKUS I have had to enter would be used at that location as well.  Is it possible to transfer the entire product list with all SKUs and prices without transferring my 1st stores actual STOCK quantities?

Thank you

63
ezPower / Something that would be very useful to have
« on: July 08, 2013, 05:51:49 AM »
Hello, I know there is an option to make employees log in before each sale but it would be great to be able to go to the Product Edit Window, and just the way you have numerous boxes you can check for various functions, it would be great to have an option that says "Make employee log in to sell."

The reason for this is let's say we well 1,000 different items in our store.  Well 20 of those are commission earning sales and 980 of them are not.  So to have them log in for every sale is not needed, however they have to remember to log in for their commission earning sales.  And if they forget it can be a pain to adjust the sale so they get credit for their commission.  I've had it change the date of the sale to the current date when I am trying to edit a sale from a previous date, thus affecting that days numbers.

That would be a tremendous help if at all possible, therefore we can select for which item an employee must log in for in order to sell.  I have tried "requires password to sell" in the product edit window however it never asks us for any sort of log in or password.

64
ezPower / Returns and Commission?
« on: June 24, 2013, 07:42:42 AM »
Hello, perhaps I could not find this in the manual but I have a question dealing with commission and returns.  Let's say "Nathan" sells one item for $100 and gets $5 in commission.  The next day, the customer returns the item and "Jess" does the return.  When the item is returned and the cashier/manager enters the original invoice number and selects "Does not want/restock" does it remove the initial commission from "Nathan's sale"?  I do notice if "Jess" did the return, she gets the $5 commission deducted from her commission, hence the reason we are making a General return number (fake employee) to do returns under.  But I am wondering if when the item is returned if it removes the commission from the initial seller or do I have to track it down and deduct it myself? Thanks!  =)

65
ezPower / Coding to consider for "Discounts"
« on: June 04, 2013, 05:50:39 AM »
Possibly in future editions or updates your team could rework the coding so if the cashier selects a Discount (ie.: a Product Item in which the selected field is "Coupon%" or "Coupon") then the system will only allow them to select 1 or the other, basically only 1 Discount can be applied per purchase.  If they try and select 25% OFF discount more than once it will not allow it.  Isn't that technically possible to do?  It would alleviate any loop holes with making products FREE or applying a certain percantage of discount multiple times.

I can't see where this would have any negative effect since it is not discounting a single item, but it discounts the entire purchase.  You would only ever want to discount the ENTIRE purchase 1 time anyway.  Anything more technical could be adjusted by a GM with security clearance to do so.

Just an idea that would be helpful for on the consumer end.   :D

66
This has been arising a lot lately.  I want to track each time the drawer is opened for a no sale "to make change, etc." to help me watch for employee theft.  However, this has been happening regularly where at the end of the night I have a "no sale" drawer opening receipt that printed where it says "make change", "fix error" and things like that and I have them sign it.  So I can see they opened the drawer during the day because I have the slip, however on the Z report it says "Drawer Opened: 0"

Any ideas why it is saying zero times?  Sometimes it is correct and will say "1".  I double check to see if a "sneaky" Z report was done mid day however all of my Z reports are falling in line by number order so I don't have any missing ones.  Thanks for any ideas. =)

Dustin Courtright

67
ezPower / Can I change the date of a sale?
« on: May 16, 2013, 07:59:53 AM »
Hello once again!

I had an employee ring up a sale yesterday without entering their password (so now they don't get 5% commission on it).  I went into edit the sale today to change it over to her sale.  Upon doing so, I somehow deleted the payment altogether and cleared everything.  So I went in to edit the sale once again, rang up the merchandise, cashed it out but it now shows todays date, which makes it looks like the sale was today.  If I leave it our stock and our total sales is correct however the drawer will be short the amount of that sale today.

So can I generate a sale and then go in and change the date of it to a prior date?  Let me know if you have any ideas on how to remedy this situation.  Thank you

Dustin Courtright

68
ezPower / Can I pre-set % discounts?
« on: May 16, 2013, 07:53:09 AM »
Hello again,

As of now, my employees have the ability to go into % discount and adjust the % off for merchandise.  Although this is helpful for military discounts or offering to pay someones tax I am uneasy knowing they can ring up an item and then put in 100% discount and basically it's free to them or their buddies.

Can I make it so they only have two % OFF choices?  Like 5% off to pay for tax or 10% off for military discount?  Please let me know if that is possible and how to go about doing that.  Thank you.

69
Hello,

Today I did my first ever refund.  The customer has their receipt, so I hit the refund button and entered the receipt number.  First off, what a great refund system.  I was able to select the item she no longer wanted and return just that 1 item from the receipt, brilliant.  So, it added the item to inventory and did a refund for $187.95.  At the end of the night we did a Z report.  When doing a credit card settlement, the total was $707.60, it showed a refund of $187.95 and the grand total was $519.65 for credit card total.  We put into the Z Report $519.65 (the amount after the $187.95 refund) and the printed Z report said we had an error of -187.95.  I don't get how that is possible?  Is it just showing the refund then?  It seems as if it is saying we are still $187.95 short, even after we already took out the $187.95 from the credit card overall total.

I am not at the store to see myself, my manager called in with the news.  Any ideas?

Even if we have a refund to a credit card, should we still put in the GRAND total from the credit card settlement?  In this case $707.60?  If so, there would have been a zero error.  But does the refund then show up on the printed Z report.  Thanks for any insight.

70
Title says it all.  I know you can hide items from a search.  But we are using the "F7 Find Product" search key for instance when a customer comes in and says "Do you have the Oakley Blender Signature Series Sunglasses in Tortoise Brown"  (Instead of going to the case and trying to find it in the sea of glasses in front of us, we can search and it will tell us if we have any "Blender" style Oakleys at all and the color, etc.  However if we currently have zero of them on hand, because we sold one yesterday, it will of course still show it in the search since it is in the system.  And I don't want employees having access to product control when I am not here so their only option is "F7 Find Product" to search by style or color, etc.

I know it's a pretty detailed question but I would rather ask and hope that there is a way, if not we can still get by.  And loving the software more and more each day. =)

71
ezPower / Is it possible to make the BIXOLON SRP-275 print faster?
« on: April 05, 2013, 07:35:49 AM »
I have reduced all text on the receipt to quicken up my end but I see there is a way to make some receipt printers print faster.  Is it possible for the Bix. SRP-275?  If so, how is this done?  Thank you

72
ezPower / Is it possible to "MASS MOVE" to new category/dept.?
« on: April 02, 2013, 11:08:06 AM »
Hello again,

I never seem to cease with the questions but here we go....

title says it all, is it possible to "MASS MOVE" items to a new category/dept.?

Let's say I have 1,000 sunglasses currently listed under "Sunglasses."  I want to make a new Dept. for Cheaper Sunglasses and another dept. for High Quality Sunglasses and move 500 sunglasses from the dept. they are in now over to a new dept., is that possible to do a mass move?  Or will I need to go into each item and select a new dept.?

Thank you. =)

73
ezPower / Anyone else having print problems with Bixolon 275?
« on: March 24, 2013, 08:36:38 AM »
Hello,

I thought I had this figured out but this morning it came back to bite me in the butt.  I am using the software with the Bixolon 275 receipt printer on x64 Windows 7.  I first tried installing the driver software from the CD but it would not install correctly on this system as to how the directions said it should.  So I went to their website and found an updated driver that installed great and removed the conflicting driver in the process.  I also (from the recommendation of Ronald) installed a generic print driver to use which works as well.  The problem that I am having is that the system will work fine, print receipts and kick the drawer open.  But after a few hours of being idle (leaving it overnight or walking away from it) if we come back and make a sale the sale finishes fine however it does not print a receipt and will not kick the drawer open.  Instead the "receipt print" is sitting down in the printer toolbar "spooling" to be printed.  We can do make 10 sales and there will be 10 print jobs waiting the queue. Even if we restart the POS software it will not print, the only way to make it print is to restart the computer.  after the reboot it sends all 10 print jobs to the printer and will kick the drawer open.

Any ideas on how to fix this?  it is becoming a real hassle when we have a line of customers and have to restart the computer in order to get the printer to work. 

I just though of something to at least try, I am going to set it to print directly to the printer and not spool.  I will update my progress.

74
ezPower / Get UPC/SKU to print on inventory reports
« on: March 23, 2013, 09:30:39 AM »
Hello, I can not find a way to get the UPC to print for inventory checks.  It should be easy but I cannot figure it out.  I go to Product Control and find the grouping I want to print, I make sure NOT to "hide" UPS so I see it there on my screen.  But when I print a report it excludes the UPC from the report.  The problem with this is I have for instance 10 Oakley sunglasses that are all the same style (let's call them GASCAN's), all with different UPC/SKU's and with different item numbers.  So when I print the report it may give me the item numbers 800 - 810 and it simply says they are all "GASCAN' in the description but I can't tell them apart because I am not getting a printed UPC.  Any help?  I greatly appreciate it!!!

75
ezPower / A way to not count an item as "inventory"
« on: March 22, 2013, 05:47:01 AM »
I did a search but couldn't find an answer.  I have a few items in which I will not be tracking their inventory.  It would be too time consuming and not worth the effort.  Is there a way to make a particular item that is for sale not count against inventory?  or at least not show up on a reorder report or inventory report?  The only way I can think of is to set the "Stock" to 9,999 and just remember to go through and do this maybe every year, but I would prefer a way to hide an item from the inventory count, or just make it not deduct a Stock every time 1 is sold.  Thanks! =)

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