Denver Research

Try this.  Open the path to the email folder "C:\Users\Public\Documents\DR14\Email".  Inside you'll see some files.  Open the "body.txt".  That contains the body of the email.  On my test it looks like this with CR's all there:

body test

xxxxx Store Name
xxxxxx Store Address

Drawer #1 X-Out
From: 6/23/2020, 7:50 AM
to:   6/24/2020, 8:15 AM


Cash:
Starting Balance                0.00
Recorded                   10,710.00
------------------------------------
Recorded Payments:
Cash                       10,710.00
Total                      10,710.00
------------------------------------

What happens if you set the Paper Roll Width to 4"?

I did a test print with styles #1,4 & 5 it prints the same full 3" width?
In the Settings / Printer Options check the "Paper Roll Width (inches)".

If you search by a supplier you will only see that supplier and won't see other suppliers.
If you search by a description you will see all the options.

We still have customers that do not get our emails.  Check your spam folder and put us on your 'friends' list.

There was no issue with v13 doing a z-out.  It's always something else like in your case where there are other problems.  I would send you the last build of 13.8x but it's not going to work on XP.

Go to the Help / About.  Make sure all the computers are running the same version#.  There was no problem with doing the z-out under normal opperation.

This is the 10 year old program and database that was running slow?
My guess is it's just taking a long time to z-out.  Open the "View Optimize Points" to double check how far back the z-out is trying to go.