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Messages - ronaldrwl

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ezPower / Re: Z-out on new register hangs ezPower
« on: April 16, 2020, 09:02:31 AM »
Go to the Help / About.  Make sure all the computers are running the same version#.  There was no problem with doing the z-out under normal opperation.

ezPower / Re: Z-out on new register hangs ezPower
« on: April 16, 2020, 05:32:12 AM »
Also, it could be the Anti-virus / security software is scanning all the data exchanges which is causing the z-out to run slow.  Make sure the POS.exe has full access privileges on the new computer.

ezPower / Re: Z-out on new register hangs ezPower
« on: April 16, 2020, 05:30:01 AM »
This is the 10 year old program and database that was running slow?
My guess is it's just taking a long time to z-out.  Open the "View Optimize Points" to double check how far back the z-out is trying to go.

ezPower / Re: Customer's display
« on: March 30, 2020, 01:33:04 PM »
Open the Settings / Printer & Equipment.  Does your version have the font size for the monitor?

ezPower / Re: Database Maintenance
« on: March 16, 2020, 07:46:59 AM »
10 years old, it may just need a upgrade, computer and software.
Note: the servers we set up only have a SSD.  There is no mechanical Harddrive.

ezPower / A Report you should know about
« on: March 05, 2020, 06:16:41 AM »
I've found most users don't know about a report that shows sales that have been left open, incomplete or with some problem.  Open the Reports window and it's at the menu Sales / Incomplete Sales (or Incomplete Tickets).  Sales that have been left 'dangling' can actually slow down your system over time.  Try out this report.  It's not new, June of 2017.  If the report list problems, there is a new function in the Tools / Optimize and Fix (Jan 2020).  This will list the problems and give you options to fix them.  Give it a try.  And always do backups which are now automatic (Jan 2020).

ezPower / Re: Delete old purchase orders
« on: February 28, 2020, 04:44:27 AM »
You can remove the PO files at ezp/PO/...
Just drag out the files you don't want.

ezPower / Re: ezpro program
« on: February 27, 2020, 07:23:45 AM »
That wouldn't be the problem.  Check that your firewall and security software has the POS.exe with full access priviages and is not being checked.  That will make a big difference.  Also, Windows 10 needs a lot of RAM.

ezPower / Re: Database Maintenance
« on: February 25, 2020, 05:52:55 AM »
Those are some bad records.  Did anything ever happen to the database, like moving it or importing sales?  Or bad crashes?
One brute force solution is to replace the harddrive with a Solid State Drive.  I've seen system using them and they are super fast. 

ezPower / Re: ezpro program
« on: February 24, 2020, 08:32:22 AM »
Opps.  Did you mean 32 or 64?  Nothing runs on 16 bit anymore.

ezPower / Re: ezpro program
« on: February 24, 2020, 05:57:16 AM »
I believe it runs on either as long as you have Windows XP or later.  The best options are W7, 8 or 10.  But, to be sure it works on your system download and try the free demo.  They are full working versions.  The issue with XP is you must have the last Service Pack 2.

ezPower / Re: Database Maintenance
« on: February 06, 2020, 03:46:53 PM »
It's easier in 14 but for closed sales you still have to view each one and click yes in the Optimize window.  There is no bulk delete on closed sales.  On open sales I believe it removes them automatcially.

ezPower / Re: Database Maintenance
« on: February 06, 2020, 07:30:30 AM »
With version 13 you have to fix the sales directly from the sales screen.  Version 14 added more tools to close out old sales from the Optimize screen.
The Void option is grey if the sale is still open.  You can use the Clear option for those.
The sales that are greyed out have been closed but maybe not paid for.  For those sales your options are the Pay, Void or Edit them.

ezPower / Re: changing from windows 7 to windows 10
« on: February 03, 2020, 07:19:45 AM »
Keep using W7 until you get your W10 ready.

Copy the ezp folder (open Help window and press Database button).
Install the ezPower software on the new computer.
Replace the new ezp with your copy.
Contact Gravity Payments (ChargeItPro) for the credit card setup.
(866) 701-4700

Let us know if you have any questions.

ezPower / Re: Database Maintenance
« on: February 02, 2020, 05:13:05 AM »
Go through this check list:
1, The hard drive is very important on the server.  Try doing a defrag.
2, The network is important on multi-station setups.  Do they have a good router?  They are very cheap.
3, Firewall and security software can slow things down more than anything.  Make sure the POS.exe program (ezPower) has full access privileges with any security software.  Otherwise, every file access can be checked and slowed down.  This has become more common in recent years.
4, Version 13 is limited but there are some tools you can use.  Open the Tools / View Optimize Points.  You can use the Clean button.  Also, look at the unpaid/open records.  If you have open records from early years that requires a lot more work for the software.  Closing up open sales records can help.

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