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Messages - ronaldrwl

Pages: 1 ... 79 80 [81] 82
1201
ezPower / Re: credit card issue with new update for v 13 restaurant
« on: January 19, 2011, 03:03:26 PM »
I'll check with the processor to see what can be used instead of a invoice# when there isn't one.

1202
ezPower / Re: credit card issue with new update for v 13 restaurant
« on: January 18, 2011, 02:06:20 PM »
It may be that the processor requires a Invoice#.  Let us know if it happens again.

1203
ezPower / Re: version 13 update!!
« on: January 18, 2011, 10:25:58 AM »
From version 12 to 13 everything should transfer except the settings.

1204
ezPower / Re: version 13 update!!
« on: January 17, 2011, 08:09:20 AM »
From version 10 open the Products / Product Control window and use the File / Product Export. From v13 use the File / Product Import.  This can also be done for the customers in the Customer Control window.  The sales information will have to stay in v10.

1205
ezPower / Re: credit card issue with new update for v 13 restaurant
« on: January 14, 2011, 12:28:33 PM »
Just so I understand, this is the same procedure you did with version 13 before the 13 update?

1206
ezPower / Re: correcting incorrect payment date
« on: January 10, 2011, 06:58:32 AM »
You could trying changing the computer clock's date and using the Advanced payment window to separate and apply the payment.

1207
ezPower / Re: version 13 update!!
« on: January 04, 2011, 08:08:37 AM »
Version 13 was made PCI compliant, added some reports and few more features.  It's not a huge difference.  You can transfer your sales, products, employees... Everything except the settings must be redone.

1208
ezPower / Re: Problems with Inventory Accuracy
« on: November 05, 2010, 01:42:57 PM »
No.  Check to make sure those items do not have the "Service" option checked.  That tells the software it's not an inventoried item but a service.  Are you using Links, Add-ons or Built products?

1209
ezPower / Re: Printing Packing Lists
« on: November 02, 2010, 01:25:48 PM »
We can add this sometime this week.

1210
ezPower / Re: Printing Packing Lists
« on: October 14, 2010, 11:34:43 AM »
We're going to add the customer address to the "Invoice List".  It will be sent to your email.

1211
ezPower / Re: Printing Packing Lists
« on: October 08, 2010, 08:03:52 AM »
You can set the format to Receipt to get the logo and customer information to print.

1212
ezPower / Re: Printing Packing Lists
« on: October 07, 2010, 08:53:12 AM »
That is correct.  The logo and shipping address will not print on the packing list, only the receipt.

1213
ezPower / Re: stock update
« on: October 07, 2010, 08:47:35 AM »
I am trying in vain to adjust the stock. I do not have a scanner on the system... So I take the '1 per scan' checkbox off and enter the amount of stock adjustment. Say it is '1' currently, I want too add 9 to that, so that it will show that I have 10 items in stock.

So I enter '9', then click on 'Stock Correction', then click 'OK' on the 'Change all listed products to counted quantity?', then... click 'OK' on 'Send lost inventory to Shortage file?' and I don't print the change report.

When I view the product after all of this, there is no change, the product quantity still is '1'??????

Please help, I cannot gauge stock shortages / excesses if this is not working?

After you have created a list of product use the "Add Stock From List" to add stock.  The Stock Correction is for counting your stock and making corrections up or down.  For example if you count 3 items the "Stock Correction" will set the stock to 3, not add 3.

1214
ezPower / Re: Printing Packing Lists
« on: October 06, 2010, 09:29:59 AM »
Look in the Settings / Printer Options to select what information will be printed.  You need to add your company logo image file to the Pics folder.  There is more information in the Help document about the logo.  It can be logo.jpg or logo.gif.

1215
ezPower / Re: a lot od data after 3 year
« on: September 24, 2010, 11:57:57 AM »
You can't divide the database.  The only option would be to copy it and then clear the sales.

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