Denver Research

I just generated my monthly "Products/Sold Products Detail" for August consignment items, and ran into an issue I haven't seen before.  Many of the Categories do not match the Products.  The Price, Cost and Artist in each Product seem correct, just not the Category.  Plus, most of these mis-matches seem to show Categories that were never associated with the Product. 

I have moved some Categories around this past month, by using the "Change" function.  That's always worked with no problem before.  The dates for the sales where this has happened seem to at least roughly coincide with the time I did the changing - i.e., the mis-matches appear before that time, and they're all correct after it. 

The Product database at present is correct in terms of Products and Categories. 

Is there something like a re-indexing function that I can run?  Something else?

I have the Network version of ezPower POS, v. 13.758, and also ran the most recent update during this time frame.

Thanks!

 

I'm using v 13.514 of ezPower - Network (I've had it for a while, but just started using it this past month when we added a 2nd register). 

Everything seems to work fine - as long as Register #2 is connected to the network.  It seems to disconnect a few times during the day, though - and, of course, causes some problems then.

I know how to tell on the server whether there's a problem with the connection - but it would probably be most helpful to be able to tell on the second terminal - before a transaction that ends up being a problem is entered.

Also, is there a way to permanently enter the network path on that second terminal so I might not have to go through all the steps each time I want to re-connect them?

Thanks!

I have EZP v.13.511. 

I have Adobe Acrobat Standard X installed, and have been using it for quite a while to "print" my reports onto.  Lately, however, it's started printing into the thousands of pages, never stopping (until I stop it).  So I never get a pdf out of it.

I installed the latest Acrobat update, and try rebooting the computer, and keep getting the same results.  I also tried printing the reports to some other, "regular" printer, and get the same results.  So I think the problem is originating in EZP.

Again, though, I had been "printing" this way for months, with no problems at all.

Any ideas?

Thanks.

I have EZ POS 13, and am wondering about the "customer count" function.

I can get it onto the main Sales window, and get it to apparently record numbers.  But is there a way to see those numbers in a report or anywhere else in the system?

thanks!

I have the General Retail, latest version (10?) of EZP.

This is actually a two-part question, but the parts are similar.  I'm looking for a good way to handle Gift Certificates that I handle, as well as Donations that I give to charitable groups.

First, it seems that either case would require finding the appropriate Payment Method.  I want to be able to handle either situation just like any other transaction - to both keep them on the books, and to be able to adjust inventory as I go along.

However, it seems that most Payment Methods are fixed, either working as the standard Cash, Check or Credit Card - or for some external application that works with EZP.  I thought that the "Gift Card" might work, but apparently only with external software.  Then I thought "Food Stamps" or "Undef 18" might work if renamed, but I run into the same thing there.

Is there possibly a way of either adding a new Payment Method, or duplicating an existing one, e.g., "Cash" or "Check"?  And then just renaming them?  I suppose I could "share" one of them, e.g., rename "Check" to appear as "Check/GC" - but I'd rather keep them separate for sake of bookkeeping.

And for Donations, I suppose I could go into the Customer info and use Levels, renaming "Free" to "Donations" - but it seems that I'd rather handle them just by single transactions.

How has anyone else handled these?

Thanks!

First, my label printer and receipt printers work just fine for all the usual functions.  And for many of my reports, I use my Acrobat "printer" to make a pdf, and that works great.

However, whenever I've tried printing my "Adjust Stock" reports lately, something seems to go haywire.  I found it first when trying to use my receipt printer for that report - I got multiple pages (a few yards worth), consisting only of the store name heading.  I shut the printer down, rather than wait to see whether it would print something else. 

I've also tried it with the Acrobat printer, and it more or less freezes up while loading all the pages - I've seen it up to as many as 32,000 pages that it says it will print!

Anyway, with whatever printer, EZ POS freezes up and I have to shut it down and loose the entries I've made.  It works fine when I start it up again, but I still can't print the report I need.

Any suggestions?

(by the way, I COULD print the report successfully just a couple weeks ago!)


Thanks!

Bob

Is there a "practice mode" available for training new users?

I thought about just using the demo version, but I think I'd prefer the training with the setup they'll actually be using.

Thanks!