Denver Research

I originally had this under a previous, existing subject, but thought it different enough to start a new thread.

To finish a Layaway/Deposit, we have always used Edit to take the final payment.  When we go back to these transactions for final payment, the Finish button is grayed out, and the only way I've ever figured out how to accept payment is by using Edit.  If the intention is to have the cashier go into the Customer, Advanced Payment window to do it, that really adds more complexity for the cashier than I'd like.

Over the last few months, though, pretty much every time we try such an Edit, we get the message "open in another computer".   We never have it open in another computer but almost always get that message.  I've been meaning to ask about it, but now it's happening virtually every time we try an Edit.

Our procedure was to use Find Sale, then search for the Customer name, then open the transaction.  It had been fairly rare that we'd get the "open in another computer" message.  When that didn't work, we'd use Find Sale, and enter the Receipt #.  Surprisingly, that often worked (i.e., no error message) when the first method did not.

Over the summer, we were getting "the message" something like 50-75% of the time, and now just about every time - and neither previous method is working now.  We always get the "open in another computer" message.  I've had to go into the Manager section, then Sales, to Edit or Void anything, but I hate to have to be directly involved every time this happens, and I also hate the idea of allowing anyone else in that area (yes, even I deleted ALL sales one time!).  And, invariably, it's when the customer is standing there waiting.

If we just added a new transaction, wouldn't we pretty much have to delete the original - and do it before we accept payment to know what the balance really is? (there's usually been a Deposit made.)

Thanks for your help!

Hi Ronald,

The Sales Detail Report has been great in generating a report for the day to accompany the export to QB.  There's just one thing I was wondering.

When you select the fields you want to show up in the report, the "Payment" choice is the closest one I can find to Payment Method.  And when the report is generated, that column is titled, "Pay Method".  However, the values that appear are BOTH the "Pay Method" AND the "Total Payment". 

I already have a column chosen for Total Payment, so is there a way to have only the Pay Method itself appear in the Pay Method column?  I was trying to get this into csv format for import to somewhere, and having both values in the column kind of gums things up.

Thanks!

Bob

I thought I'd seen this in here somewhere, but I can't find it now.

In v14, one of the features is listed as discounting by dollar amount as well as %.  There must be a specific discount button for this - which one is it?

thanks.

I've been intrigued by the field of "+Shipping" in the Product file, thinking that I could maybe just add the cost of shipping the product to the cost to calculate the retail price.

However, any value I enter for "+Shipping" doesn't seem to affect anything else - or at least I can't find anywhere where it does.

What exactly does that Shipping field do?

I have v14.187, network version.

I prefer that we do returns by entering the receipt number, and this usually works fine.  But for some reason, there are occasions when absolutely nothing shows up in the sales window. 

When it doesn't work, we are able to work around that by clicking on "no receipt", but I'd prefer to not do that. 

Is there something we should be doing differently?

bob

I use the "Category-By Product" a lot, and really like the functionality of it.

I've always been searching for a similar report that would give me "Department-by Category".  I don't need (or want) the individual products sold, just the Category totals. 

Something like the "Category-Summary" comes the closest to giving the data I'm looking for.  It would be about perfect if it was in the same format as most of the other reports.  But that "long, narrow column" format is not easy to use for comparative purposes, and there far too many Categories for the chart to be useful. 

And I know I could get the information from the "Products-Sold Products Detail" by exporting and manipulating the data, but I've been hoping for something quicker.

Is there a report that I'm missing?

Hi Ronald,

Being a Chargeitpro customer (for my credit card processing), I'm starting to get more literature on the new credit card readers we'll need to have.  The first concrete example of one is the PAX S80, which I got a mailing about today.  It certainly looks like it would do anything I'm going to need it to do, but it also seems that there's some redundancy with what I already have set up with EZP.

Are you going to be recommending any such hardware to be used with EZP?  I checked out the Denver Research site, and see only the magnetic card readers.

Thanks!