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Topics - GRCBar

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ezPower / Problems with Report Charts
« on: September 20, 2019, 06:43:02 PM »
In specific, the Report "Category: Summary Chart"

The report and the the chart provided shows equal distribution across all categories. Example: In reports for the last 7 days of sales, we see that more than half of our total sales were for  the category of cigars. But the report and the chart show it as on 7~8% and shows sales for almost all other categories at the same percentage. The pie chart reflects this, as all sections are roughly equal.

ezPower / Dsicounts based on category sales.
« on: September 06, 2019, 01:15:12 PM »
I am having trouble wrapping my head around this, so I do not know if it is possible.

We want to give customers a discount for a particular category of items based on the sales of another category (or menu) of items.

Base example: $1 discount for category B for every $10.00 of sales in category B (or menu A, as there are multiple categories involved.)

We want to give our customers a dollar off their cigar sales for every ten dollars they buy in booze.

If I have to re-order my menu/category system for the booze, I can make that work.

Or could it be done in the points system?

ezPower / new items not saving
« on: August 23, 2019, 05:15:47 PM »
GRCBar V14

Is there an upper limit to the number of items codes you can have active, or is it possible that the database can become locked?

I have a few new items that I have tried to add to the database a couple of times, and the items will not stick in the system. When I go to scan them of simply go to look them up, they are just not there. The problem starts at item code #5470. That number and five others just disappear.

ezPower / Feature Request - Item Codes
« on: October 20, 2018, 04:37:40 PM »
It would be really helpful if the "Out of Stock Warning" popup would include the item Code# in the window. Trying to get workers to remember which item threw the message would be easier if they could just write the code down when it pops.

ezPower / labels printing in error
« on: August 10, 2018, 04:13:41 PM »
GRCBar  - V14

How do I stop a register from printing Product Sales Labels? Our label printer is attached to Register 1, but sales from Register 2 keep printing sales labels. The only way I have found to stop it is to pause the printer and then clear it out and restart it if I need to print labels.

ezPower / New version - unexpected behavior
« on: November 03, 2017, 06:29:09 PM »
GRC Bar, V 14

We updated to the new version that was sent to us last week, and I am seeing a couple of things that I cannot fix.

1 - I have a sale that is locked open on register 8. But I do not have a register 8, I have 1 and 2.

2 - If I enter the Send/Suspend screen and then try to close it (The red X) instead of bringing me to the Main Control panel, it brings me back to the last sale I had on the screen (open or closed.) I thought that might be a setting, but I cannot see what that might be.

ezPower / Default terms / mass editing of customer file
« on: October 26, 2017, 02:17:52 PM »
GRCBar, v. 14

Are default customer terms something I can edit in the system? Or, alternatively, if I export the customer file and edit the fields that way, will I lose anything when I import the file back?

ezPower / Customer merge
« on: October 26, 2017, 02:07:17 PM »
GRC Bar, v. 14

I read in another thread that it is possible to combine customer records, such as duplicates. I cannot find that functionality anywhere. Is that something that has been removed, or not available in our version?

ezPower / Merge products
« on: August 01, 2017, 12:42:51 PM »
Is it possible to merge two products together to preserve sales history? I have a few products that have been entered more than once that have identical UPC codes. I would like to preserve history and sales but combine the two items to one for sales entry.

ezPower / Printing on 2-up labels.
« on: December 15, 2016, 12:11:50 PM »
GRC Bar v 14

Is there a code or something that can be sent to a label printer to make it print on 2-up labels. We have a Dymo printer that is capable of it and we got some 2-up labels by mistake. I'd hate to have to waste half of the roll, and I could not figure out a way to do it in the printer driver settings.

ezPower / How is average cost calculated / how to fix an error
« on: November 22, 2016, 02:04:38 PM »
GRC Bar v.14

How is average cost calculated? And is there a way to correct an error in that if something was entered incorrectly?

We have a few items in our inventory that were entered with the wrong cost. Some were entered with $0.00 as a cost and several others were entered with a bottle/box cost rather than a single/drink price. This throws our reports off when we do costing analysis. We have a few where our average costs are in the several thousands of dollars. Is there a way to edit that to correct it? Short of deleting the items and losing sales history. The avg. cost field in the product page is not an editable field.

ezPower / Issue with gift card redemption
« on: September 30, 2016, 01:59:29 PM »
GRC Bar - vers. 14

We went with an outside processor for CC's so the CC machine is not connected to the POS. So swiping the cards does not work, we have to enter them manually.

We have recently begun selling gift cards and are having an issue with redemption. When the customer presents the card, the system cannot find the card when we enter the serial#. If we go to the card lookup screen and enter the number, the card referenced will show up. BUt when we use the gift card option for payment it will not find it.

So the first real question is do we have to use the ChargeItPro service to make it work? We never set that up because we did not think it was necessary.

Second - we followed the procedure listed here:
to set our cards up. Are we missing something?

ezPower / How to handle doubles with a discount.
« on: August 24, 2016, 12:26:53 PM »
GRCBar vers. 14

I am wondering if there is an easier way to handle double shots than entering a separate entry for a "Next Bigger" item.

We offer our customers a discounted second shot if they order a double. For example, if they order a double of something that is normally $9 a shot, the second shot is sold at $7, for a total of $16 on the drink. We currently do that through a modifier, which has two major limitations. One is a limited number of modifiers available, which means that after a point, we no longer have enough entries to account for higher priced items. The second is that the modifier does not account for inventory. So if we sell a double, the system only sells 1 shot. So if we get 16 shots from a bottle and we sell 8 doubles out of it, the bottle will be empty but inventory will still show 8 shots left.

I tried adding a quantity discount, but it does not handle it exactly as I would like. It applies the discount to the whole sale. So lets say the customer orders one double and a single, he would get both items (three shots total) at the discounted price ($21,) rather than just one (total of $25.)

The other question I have is, if I have to set up new items, how do I connect them to my bottle inventory? Currently, all of our bottle/shot inventory is set up as Case/Single.


ezPower / Email reports to multiple recipients.
« on: August 24, 2016, 08:37:15 AM »
GRCBar - V. 14

We have partners that want us to email them daily sales summaries. So under Reports/Sales/Daily Summary, we click on the Email button. The problem we are having is that we cannot get it to mail to more than one recipient. Nothing we enter in the CC or BCC lines goes out, and if we enter more than one address in the To: field, only one will get the message. How do we make that work?

ezPower / Blocking/Allowing discounts at the Menu or Category level
« on: April 28, 2016, 08:44:53 AM »
GRC Bar, using vers. 14

We need to be able to block or allows discounts on sales of certain items, preferably at the menu or category level, but certainly at the item level. And here's why:

We are a cigar lounge that offers a full bar. We offer to our customers discounts for things like locker discounts, student discounts, AD Military, police/fire ... you get the idea. Those discounts are for cigars and accessories. The State of Michigan does not allow us to discount beer and liquor sales in this manner. So any drink sales to these customers cannot be discounted. And here is where the problem is created.

If I set a customer as a locker holder and in his customer page I set his Discount level at the appropriate amount, any sales I ring up for him are discounted on the entire ticket. If he buys drinks, those drinks also get the discount - which is illegal. So what I have to do now is either have all my customers in the system set up as Retail and then I have to remember which customer gets which discount and then apply that discount to the individual line items on the ticket before I finalize the sale. Or I have to abandon the whole Customer tracking abilities of the system because they create  Which is untenable - all that does is make more work for me and invite errors and confusion. So I need to be able to tell the system that it cannot apply sales discounts to certain items in my inventory regardless of customer level.

Is this something that can be done?

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