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Topics - thecaptive

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ezPower / Loading v14 network
« on: May 21, 2023, 12:50:33 PM »
Our computer (reg #1) has been having problems and they seem to be related to a bad (corrupted) drive. Bought new computer and I'm trying to load everything on it so we can swap out the old one.
I have loaded Ver14 network onto it but have not been able to restore the backup on the new computer. I know it's something simple but it's beyond me. We are currently using the old (soon to be replaced) computer because we are still open for business. I was hoping to get things up and running on the new one so we could just bring it up after we close so we can start fresh the next day.

Is setting up the new computer as #1 while we still have the one in front set as #1 causing the problem? If so is there any way to set things up so it is a relatively painless and simple process? Also do I just use the backup to install the information onto the new computer?

Sorry but I'm just stuck as how to do this (as usual).

I assume the "ezp" files that I backup daily is what needs to be imported or installed on the new computer. If so at least I am kind of on the right track.

I hope you can understand what I am trying to say.

Thank you Ronald in advance for the help.

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ezPower / x out
« on: June 03, 2020, 02:00:09 PM »
Ronald,

As I was looking over the demo I noticed that under Tools there is an "x out". I am familiar with "z out" but not "x out", what is that and what is it used for.

One other question, is there any way to view a z out report after it has been closed either from the program or the cloud. We print them but it would be nice if they could be viewed remotely or even from the software itself. There have been a few occasions had people that will z out and forget to print it. When that happens the only thing I have been able to do it is print various reports to get the information I need. This is all information I need for my records, just curious.

Thank you

Craig

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ezPower / Upgrading
« on: October 21, 2014, 07:55:59 AM »
When installing upgrade (11 - 13) what information transfers over and what will I need to re-enter?

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ezPower / Making correction after Z-out
« on: February 23, 2012, 07:43:30 AM »
Is there any way to go back and make an adjustment to a sale after a z-out? We have had a problem with a sale and didn't find it until the next day when I went over the report. Just thought that if I could go back and make the change then the report would be correct. The people using the computer and running the z-report don't always catch problems. The issue was a taxable sale sold as non-taxable.

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ezPower / New receipt printer not working
« on: September 01, 2011, 07:39:22 AM »
I have been using a laser printer for sometime now after replacing my computer and the new one not having a parallel port.  Just ordered a Star TSP100, after installing it I tried to use it to print a receipt or open the drawer, neither worked.  This printer is connected using via usb.  Any suggestions?

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ezPower / How to void a credit card sale
« on: February 17, 2011, 08:45:49 AM »
Ronald,
Got everything set up with Mercury and made a test sale with my credit card.  Everything went through fine with Mercury, when I went to void the sale and refund payment, nothing.  In the past with PC Charge and older version everything was returned to inventory and credit card refunded and a receipt was printed.  When I went to check to see IF the sale was voided (in Z report) it showed there was a credit card sale over double the amount of the sale (sale $10.71 - report $21.43). I can't use this until I know that I would be able to refund amount to customer.

Mercury said there was nothing they could do and that it was an issue with the POS. What is happening and what can I do to fix this, really would like to take cards again.

Second, drawer not opening.

Third, I am unable to see the sales monitor on the server.  I can see the Activity Log and Time Clock but that's it.  My network guy couldn't find any reason for why it wouldn't work, seeing I am getting some info that it live.

Any help would be greatly appreciated.

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ezPower / Microsoft .NET
« on: February 14, 2011, 08:26:30 AM »
Ronald, Not sure about Microsoft .NET. Is this something I need to add to my computer or is it normally loaded.  I understand that you would have no idea what is on my computer but how would I find out if I have or need it/

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ezPower / Need cost of inventory but having problem
« on: January 31, 2011, 08:23:22 AM »
Ronald,  Hope things are going well for you.  I have been trying to get an amount of my cost of inventory for my accountant.  When I go to Manage/Reports/Inventory/Value the amounts I get make no sense at all.  It says I have Total Assets - $108,151,952.00 and Total Retail - $94.692.84.

I have gone through the list of items and can not see anything that looks out of the ordinary as far as amounts.  I could believe the Retail amount but the other number I can't explain or figure out.

Also, I am using v.11, what version is the current one now and would it be a good idea to upgrade?

Thanks

Craig

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