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Topics - jcmore

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ezPower / Z-out on new register hangs ezPower
« on: April 15, 2020, 01:20:12 PM »
Hi Ronald
I just replaced a broken register with a new one and assigned the same register number as the one it replaced. I installed ezPower(V13) using the install exec I received originally. All seems fine until I try to Z-out this new till. When I do, the ezPower program stops responding on all other registers and the only way to get them back is to reboot all registers(the server appears to be fine). The main difference with this new register is that it is running Windows 7 where all others(including the server) are running XP. I've searched thru this forum for possible causes with no luck. I have double checked firewalls, sharing parameters etc and everything looks fine. I have reset Z-out to the current date. The register works perfectly fine until I hit Z-out then everything just stops. Any ideas?

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ezPower / Database Maintenance
« on: February 01, 2020, 11:27:07 PM »
Hello Ronald...I have a customer who has been using EZpower for 10 years(currently at V13). When they try to pull a report, say for example, sales of a product over the last month, it literally takes forever to produce the report and slows down the tills. I'm thinking this is a result of the size of the database but am unsure. They have never cleared or exported sales over that that 10 year period. I've read in the forum about exporting sales but mainly with reference to version upgrades. Is there any recommended database maintenance that can help to alleviate their problem?

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ezPower / Default Markup %
« on: May 28, 2013, 02:12:12 PM »
Hello...in the Help documentation it says that you can set a default markup% for a Category. It doesn't however explain how to do that and I've looked at every setting I can find. Can you tell me how that is done?
thanks

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ezPower / Adding products to inventory
« on: May 20, 2013, 07:04:32 AM »
Hello, we are relatively new users running EZpower Ver 13(retail) on a server with 2 networked tills. Can you provide the proper method for adding products on the live system? The specific questions we have are as follows:   
1) Should we only add new products to the server or can they be added at any till?
2) Should we avoid adding products when the system is in use?
3) Should we be using the product control function to add products or 'quick add' from the sales screen?
4) Should we restart the till after adding products to the database?
Any info you can provide on this topic is appreciated.
Thanks in advance.

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ezPower / Taxes Included
« on: March 11, 2013, 07:52:40 PM »
Hi...in our store we sell liquor with tax included which is common practice in the province of BC, Canada. However, on the receipt we are required to show which taxes are included and at what percentage. There is an option in the tax and precison settings to set 'tax included' which does the trick but unfortunatley, that setting appies to all items in our product list and we don't just sell liquor. Everything else in the store is 'tax added' . Is there a way to show that tax is included on some items(i.e Liquor) and not all items? Alternatively, if I could simply add a statement to the liquor receipts, that would be fine as well but I can't see a way to do that. Can you help?

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