Denver Research

General Category => ezPower => Topic started by: robertnj63 on March 05, 2011, 02:22:56 PM

Title: z-out problem
Post by: robertnj63 on March 05, 2011, 02:22:56 PM

Ron,
  when we Z out our registers in the evening, it will tell us when the last z out was done, which is always the previous day. Sometimes though, the z out report will say the last z out was 2 days ago, which in fact it is wrong. The daily z outs are showing up on the server computer that we do every day, but why do the registers sometimes miss a day? We have tried everything. We leave the computers on for 10 minutes after each z out just in case it needed to transmit to the server, but even doing that, the register computers still intermittently keep missing a day with no rhyme or reason. Any ideas?

Title: Re: z-out problem
Post by: ronaldrwl on March 06, 2011, 08:06:13 AM

I'm sending you an update to fix that.  Let me know how it works each day.  Thx

Title: Re: z-out problem
Post by: robertnj63 on March 06, 2011, 02:07:32 PM

Ron,

  Thank you, again! I will definately let you know if it works.

Laird Stationery

Title: Re: z-out problem
Post by: robertnj63 on March 08, 2011, 08:02:34 AM

Hi Ron,

  Never got that update to try to correct the z-out problem........

Bob
Laird Stationery

Title: Re: z-out problem
Post by: ronaldrwl on March 08, 2011, 01:36:01 PM

I just sent a copy to lairdoffice(at)aol.com

Title: Re: z-out problem
Post by: ronaldrwl on March 10, 2011, 09:39:15 AM

They never call unless they need money  ???  How are things working?

Title: Re: z-out problem
Post by: robertnj63 on March 10, 2011, 06:16:08 PM

Ron,

 We will be installing the update shortly. Will definatley let you know about the functioning of the z-out once this is done. Thank you!

Title: Re: z-out problem
Post by: jafo on October 08, 2012, 11:38:28 AM

I am on version 13 and I am having the same issue.  The z-out on one of the registers is showing that it has not had a z-out for several days but when I run the report, it says that the last z-out was the previous day.  This is causing an issue with the z-out for the current day b/c the numbers are not correct.  Is there a patch or a way to fix this on one register?

Thankw,

Shawn

Title: Re: z-out problem
Post by: ronaldrwl on October 09, 2012, 07:37:59 AM

I'm sending you the update with directions.  Let us know how it worked.

Title: Re: z-out problem
Post by: Courtright on February 08, 2013, 07:20:47 PM

Hello Ron,

I just purchased the software a few days ago and was wondering if my current version (13.712) will have this issue already fixed.  We Z-Out every night and the employees take getting the drawer balanced very seriously.  I just want to make sure they wont have any issues with days being off.  Do I need a fix/patch as well for my version?  Thanks

Title: Re: z-out problem
Post by: ronaldrwl on February 09, 2013, 06:33:50 AM

You have all the updates.

Title: Re: z-out problem
Post by: rjsmeyer on August 17, 2013, 05:09:30 PM

Hey, I have that same issue!  Only once in a while, and only on our network register (reg. #2).

I have version 13.511, the network version.

Thanks!

(it pays to peruse the old emails - I was just ready to submit this!)

Bob

Title: Re: z-out problem
Post by: ronaldrwl on August 19, 2013, 05:33:39 AM

What is your business name?

Title: Re: z-out problem
Post by: rjsmeyer on August 19, 2013, 10:19:03 AM

That would help, wouldn't it!!  It's "Ocean Beaches Glassblowing".

Thanks!

Bob