Denver Research

General Category => ezPower => Topic started by: BigLakeGrocery on November 13, 2014, 10:40:57 AM

Title: New Printer, z-out report printing problem
Post by: BigLakeGrocery on November 13, 2014, 10:40:57 AM

Hi,
I installed a new printer yesterday and when we ran our end-of-day last night, we selected the new printer.  the printer has an auxiliary print slot for envelopes and over-sized paper.  for some reason, the eod report selects this print slot, thinking it needs to print on a roll, instead of the regular tray with regular paper.  If I manually select Tray 1, the printer gives me an error saying that tray does not support the paper type. How do I set the system up to print the eod on 8 1/2 x 11 paper?

Thank you,
Tamara McCoy
Big Lake Grocery
Ver 13.850

Title: Re: New Printer, z-out report printing problem
Post by: ronaldrwl on November 13, 2014, 01:53:46 PM

The z-out is formatted for a roll receipt but it will print on any size paper.  I would try doing a File / Choose Receipt Printer again and make sure the paper source is set correctly.  And maybe, check the default setup in the Windows Control panel.  Make sure the printer driver setup default paper source is correct.