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Messages - shepmech

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ezPower / Item numbers
« on: August 20, 2013, 01:27:46 PM »
we have both scan able products that use a bar code and products that we create and print bar codes for. I am wondering if I use the $ and a .(period)  anywhere in the item number, with these signs being programing code, can that cause the system to  do strange things with the pricing or inventory, or for that matter anything with the product?

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ezPower / Re: average cost
« on: July 09, 2013, 09:40:13 AM »
So changing the cost in the PO not only changes the average cost it also affects the retail cost and changes the markup % or the cost of the product without user input? What do you mean when you say import products, what function is that?

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ezPower / average cost
« on: July 08, 2013, 09:42:25 AM »
I believe I know how the average cost is calculated, but am wondering if this then affects the markup % and or the actual product cost.
We seem to be finding that some of our products seem to change the markup % or the cost of the product giving us a different retail price. I have been told by the staff that no one is going into the products and changing anything. Is it possible that something else in the system is effecting these two things to change the price?

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ezPower / Shipping?
« on: June 23, 2013, 09:19:33 AM »
In the product edit window next to  the cost of the product there is a + shipping window. I think that this is calculated into the average cost of the product, but does the system calculate that amount if shipping is added to a PO, or do you have to calculate the shipping separately and put an amount in the box each time you purchase that product, assuming shipping costs change?
We are trying to get a handle on this as importing from the US with exchange, we are finding our costs are much higher than anticipated and would like to better track these costs.

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ezPower / Archive PO
« on: May 08, 2013, 06:47:21 PM »
Is there a way to archive old PO's in the system as our list is getting to be very long.

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ezPower / Re: Return a out of stock product
« on: April 25, 2013, 11:32:30 AM »
The Wild Bird Store. Calgary, Alberta Canada.

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ezPower / Re: Return a out of stock product
« on: April 24, 2013, 03:49:25 PM »
We had started the whole process with the return button, and ended up with the problem above. sorry should have put that in the last post.

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ezPower / Return a out of stock product
« on: April 23, 2013, 05:31:13 PM »
We tried to return a product today that was the last one we had in the store when it was sold. The customer did not have a reciept, and when we went in to the product find and tried to chose the product, the system told us we are out of stock and it can not be sold. We had to adjust the stock to one so that we could choose the product and return it and then adjust the product again. Is there a better way to do this?

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ezPower / Re: Club discounts
« on: April 23, 2013, 05:25:36 PM »
Sorry about that. You are correct. I was getting them confused. I still have the problem though. It seems if I edit the catagories after I have inputed the club discounts, I need to go back into that window and re-enter some or all of the discoutns for the club becouse they have zeroed??

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ezPower / Re: Club discounts
« on: April 19, 2013, 03:19:58 PM »
I know about the buy one get one, and we are currently not using that. I am in the category edit window where you create, modify or delete categories, and you can in this window also give each category a discount percentage that applies for club members if your customer is set up that way. I have inputted these discounts a number of times making sure I save before exiting. I keep getting complaints from staff that the discount did not apply when they selected a customer in the club and they had to input manually. I then go back into the category edit window and all the discounts have zeroed. Am I doing something to cause this???

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ezPower / Club discounts
« on: April 19, 2013, 01:36:56 PM »
I enter a discount amount in the category set up window to use for club discounts and save the information. But the discounts disappear and have to be re entered numerous times. Does editing categories and products effect this discount and zero all the fields?

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