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Messages - robertnj63

Pages: 1 [2]
16
ezPower / email funtionality
« on: May 14, 2011, 02:13:51 PM »
Hi Ron,
  When we want to email a net 30 customer's particular invoice the software automatically loads in their email address we have set up on their account and it works beautifully. Unfortunately, it doesnt work when we want to email a net 30 customers balance.  When we look up a customers balance there are options along the bottom such as "print" "email" etc. When we choose email, it does not get that particular customers email address, it simply just uses the email address that was last used by the system. This is VERY problematic. We are trying to go "green" and certainly would expect this function to work. Can you please fix this.

Laird Stationery

17
ezPower / Re: z-out problem
« on: March 10, 2011, 06:16:08 PM »
Ron,

 We will be installing the update shortly. Will definatley let you know about the functioning of the z-out once this is done. Thank you!

18
ezPower / Re: z-out problem
« on: March 08, 2011, 08:02:34 AM »
Hi Ron,

  Never got that update to try to correct the z-out problem........

Bob
Laird Stationery

19
ezPower / Re: z-out problem
« on: March 06, 2011, 02:07:32 PM »
Ron,

  Thank you, again! I will definately let you know if it works.

Laird Stationery

20
ezPower / z-out problem
« on: March 05, 2011, 02:22:56 PM »
Ron,
  when we Z out our registers in the evening, it will tell us when the last z out was done, which is always the previous day. Sometimes though, the z out report will say the last z out was 2 days ago, which in fact it is wrong. The daily z outs are showing up on the server computer that we do every day, but why do the registers sometimes miss a day? We have tried everything. We leave the computers on for 10 minutes after each z out just in case it needed to transmit to the server, but even doing that, the register computers still intermittently keep missing a day with no rhyme or reason. Any ideas?

21
ezPower / Re: "Find Products Sold" Function
« on: February 16, 2011, 09:37:10 AM »
Ron,
  Just as a thought...to add to the wishlist. It would be nice to be able to run this as a report through the sales control window giving you the option to uncheck the last 2000 and to choose a custom date (which you have already). For now, this update you sent works fine.....

2 months in to EZpower without a hiccup and have processed over 5000 sales! Thank you!!!!!!!!!!!

22
ezPower / Re: "Find Products Sold" Function
« on: February 16, 2011, 07:48:13 AM »
Ron,
  Received the update and this was exactly what i was talking about. You are awesome!!!

23
ezPower / Re: "Find Products Sold" Function
« on: February 15, 2011, 10:46:36 AM »
Thanks so much Ron. Sorry about the confusion on the actual function name.

Laird Stationery

24
ezPower / Re: "Find Products Sold" Function
« on: February 14, 2011, 06:07:01 PM »
just a note...the exact function key is called "FIND SOLD ITEM" (not "find products sold")

25
ezPower / Re: "Find Products Sold" Function
« on: February 14, 2011, 05:53:38 PM »
yes, i am aware of the many different search features of the sales control window, but the topic here is trying to find the sales history of a particular product number. The "find product sold" button achieves this but only looks back in a short limited time frame. We are trying to look back farther than just 4 weeks(which is as far back as we can see with the find product sold function). I would imagine any business in the world would want to see the sales history of any particular product, and we want to see the complete sales history of any chosen product. You suggested to use the sales control screen, We tried that today, but when you put the product number in, and lets say want to search back for the last 12 months, it will return many sales ticket numbers that contained the sale of that particular product, we would than have to click on each sale to open it, and look for the product. This is beyond feasible as sometimes it will return 1oo's of sales that that item was sold on. Ron, can you just correct the software to give you the ability  to look back farther  than just the most recent sales tickets when using "fine product sold" function? I think your entire user base would benefit from this.

26
ezPower / Re: "Find Products Sold" Function
« on: February 14, 2011, 10:08:02 AM »
Yes, we did try to use the sales control screen, but it only gives a list of all the sales that particular item was sold in, and than we would have to click and open each individual sale to find that single item and to see how many were sold in that sale. It really isnt practical to try and find "sold history" for a particular item. I would imagine most people would want to be able to check the sales of any particular item and this function was perfect for that, until i seen it was just a rolling window of recent sales. Our computers gave an instant response when we used that function, so im sure it wouldnt "freeze" when looking back to the inception of that particular product in to inventory. Please, make this change if possible....... :)

27
ezPower / "Find Products Sold" Function
« on: February 11, 2011, 05:40:28 AM »
Hi Ron,
  We really love this function button and use it often. We have recently noticed that it only looks back at the most recent sales invoices. Is there any way you can make it look back to all the sales invoices from whenever the product was first sold. This would be extremely useful. Please advise.
Thank you!!

28
ezPower / Re: Problems with Inventory Accuracy
« on: February 06, 2011, 05:14:28 AM »
Thanks Ron, for being so quick and reactive whenever a software problem arises. I just have a question regarding these "updates" and "fixes" that you send. Last month we had a problem with removing a corrupted sale and you sent us a version 13 fix that we downloaded. Everything was fine but we lost all the historical data in the "fine sold items" function key. Is there any way that when you send updates and fixes that none of the data gets deleted any where in the program? Please advise. Thank you ! Two months in to ezpower and loving it.......

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