Denver Research

General Category => ezPower => Topic started by: Ches on October 30, 2012, 08:31:23 AM

Title: Customer Credit - how to clear?
Post by: Ches on October 30, 2012, 08:31:23 AM

For our fast and non-formal customers I don't enter a name thus use a generic name for some of the retail sales..  Sometimes there are mistakes where this fictitious customer has a credit. How do I clear this credit or issue it out as cash?? It's effecting receipts confusing the customers. Thanks!

Title: Re: Customer Credit - how to clear?
Post by: ronaldrwl on October 31, 2012, 05:55:15 AM

Customer credit or a ballance due is the result of the sales balance.  It's not a number you can change.  You would have to change the sale/s that gave the credit.

Title: Re: Customer Credit - how to clear?
Post by: Ches on October 31, 2012, 07:51:33 AM

All the sales for this generic customer we call "city sales" are balanced but a credit remains. Isn't there any way to pay that out??
The only way I see to clear it is to make a sale of other products then put them back into inventory but that's not a good method as that would register a sale and tax to be paid.

Title: Re: Customer Credit - how to clear?
Post by: ronaldrwl on November 05, 2012, 12:07:58 PM

Open the Customer Control window and highlight the customer "city sales".  Use the menu Payments / Reset Customer Balance.  This will go through all the sales and payments for this customer and recalcuate their balance.