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credit card issue with new update for v 13 restaurant

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idahospud27:
Hi there
I received the new update for V 13..... i had a customer want to pay off their account.  Went through all the steps as normal, entered visa for the card (we use mercury) swiped the card, now getting an error i have never seen before.  Something about there needs to be a numerical value assigned to the invoice.....  In the past I have just taken a payment and it is applied to the whole balance not an individual invoice.  Any ideas?

Thank you

Sarah

ronaldrwl:
Just so I understand, this is the same procedure you did with version 13 before the 13 update?

idahospud27:
correct..... I have not had the opportunity to try it again on someone else's account so i dont know if it is an isolated incident or not

ronaldrwl:
It may be that the processor requires a Invoice#.  Let us know if it happens again.

idahospud27:
it did happen again today... and the error does say something about an invoice...

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