Denver Research

General Category => ezPower => Topic started by: Shoeboy on January 10, 2015, 11:00:38 AM

Title: Refunding Balances on Gift Card/Gift Certificates
Post by: Shoeboy on January 10, 2015, 11:00:38 AM

We are a shoe store that uses the old-fashioned paper gift certificates.  When a customer uses a $100 certificate to purchase a $97 pair of shoes, we would like to cash out the $3.00 balance.  I tried "Cash Back" but the software pops up a window saying that I can't use Cash Back on Gift Cards.  Is there something in Setup that I need to correct?  How can I pay out the small balance and still have my end-of-day totals balance properly?

Title: Re: Refunding Balances on Gift Card/Gift Certificates
Post by: ronaldrwl on January 12, 2015, 06:30:38 AM

That is correct.  Cash back is not allowed with a gift card payment.  That is a designed in feature.  There is no option to override that.

Title: Re: Refunding Balances on Gift Card/Gift Certificates
Post by: ronaldrwl on January 13, 2015, 05:14:23 AM

My own opinion, is a couple of dollars on a gift card is great for you.  It gives the customer another reason to come to your store.