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Topics - BigLakeGrocery

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ezPower / DVD rental report shows returned movies
« on: February 03, 2015, 10:32:27 AM »
Hi, we are having an issue where some DVDs continue to show up on our Rental List report.  I have marked them as returned but they continue to show up on the report and are marked as not returned.  I have gone so far as to delete the DVD and re-add, and deleting the customer who rented the DVD, but they still show up on the report.  Any ideas?

Thanks,
Tamara McCoy
Big Lake Grocery
Ver 13

2
ezPower / New Printer, z-out report printing problem
« on: November 13, 2014, 10:40:57 AM »
Hi,
I installed a new printer yesterday and when we ran our end-of-day last night, we selected the new printer.  the printer has an auxiliary print slot for envelopes and over-sized paper.  for some reason, the eod report selects this print slot, thinking it needs to print on a roll, instead of the regular tray with regular paper.  If I manually select Tray 1, the printer gives me an error saying that tray does not support the paper type. How do I set the system up to print the eod on 8 1/2 x 11 paper?

Thank you,
Tamara McCoy
Big Lake Grocery
Ver 13.850


3
ezPower / Department & Categories Subtotals have unknown Total
« on: October 21, 2014, 01:07:27 PM »
Hi,
I am trying to balance my end-of-day reports and am having a difficult time figuring out a total at the top of the Department Subtotals and Categories Subtotals
it reads as follows:
Departments Subtotals
9
Total 43.99
Beer & Wine  62
Total 477.44
Coffee & Espresso 11
Total 17.32
and so on.....

Categories Subtotals
9
Total 43.99
Beer 45
Total 318.69
Breakfast Food 13
Total 40.26
and so on......my question is what department does the 43.99 come out of?  If I don't include the 43.99 then my balancing is off that amount.

Thank you,
Tamara McCoy
Big Lake Grocery
Ver 13.850


4
ezPower / How to get back to the Sales window after retrieving a Closed Sale
« on: September 22, 2014, 03:48:58 PM »
Hi,
I am wondering if there is a way to revert back to the Sales window after double-clicking on a closed sale.  The buttons gray out and I have tried the Esc key and X-ing out of the Sales window, but then I have to log back in.  Is there something I am missing?
Thank you,
Tamara McCoy
Big Lake Grocery
Version 13

5
ezPower / Setting up Mix and Match
« on: July 07, 2014, 09:12:24 AM »
I am having trouble setting up Mix and Match pricing for a group of items.
For this group, if you buy 2 of any items in a sub category you pay $3.00  each item is $1.99.

I have created a Sub Category for the items.  In the Manager screen, I selected Products, Discount and selected 2. Use product Sale% discount for sales within the Sale date period.  I changed the sale end date to next year.

In the Product Control, I edited the items to be included in the sale and set a sub category on the Data tab.  I then selected Discounts on the Functions tab and Checked Mix and Match by my new sub-Category, checked Buy 2.00, checked Amount and $3.00 next to Amount.

I logged completely out and back in, go to the sales screen to test and the discount does not show up.  What am I doing wrong?

Thanks,
Tamara McCoy
Big Lake Grocery
Version 13.830

6
ezPower / Importing Rental Items
« on: June 23, 2014, 07:06:40 AM »
I am trying to import my DVD Rental products.  The fields I am having trouble with are: Rent Price, Sell Mode, Rent Length and the Option of Out-of-stock Hold.  The record imports ok, but these fields remain blank.  I have 1500 movies, and I don't want to manually input these fields.   

Thank you,
Tamara McCoy
Big Lake Grocery
Version 13

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