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Topics - rjmeyer

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ezPower / Lost Administrator Info!!!
« on: June 23, 2015, 12:46:46 PM »
I find the "add employee" function to work in a somewhat unpredictable way each time I use it.  Usually it's fixable, though.

This time, I had added a new employee, but their info did not show up on the right (in the Employee window) when clicking on their name.  Mine did.

So I closed the program and went back in.  Mine name and hers both showed up correctly on the left, but, again, my info showed up when clicking on either her name or mine.  Everyone else's showed up correctly.

I didn't want to risk deleting my name, so I tried making a new entry for her, and was told (by the system) it was a duplicate.  I tried to edit her information, and could not change anything. 

So I finally just clicked on her name to delete it - only to have MINE get deleted and hers stay in there!!!  Now, suddenly all her info is correct!

However, since I was the only one with administrative privileges, I can no longer log in to ANY part of the system to change ANYTHING.

How do I fix this, and how do I keep it from happening again?

Thanks.

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ezPower / Price Sticker problems
« on: June 01, 2015, 12:31:10 PM »
Hi Ronald,

I have v14.054 in the network version.

I'm not sure if it's this version, or is happening because I've changed some prices, but the stickers have often been coming out with the old prices instead.

I've noticed that if I go into a product change the price, and print the sticker - it will virtually always be the old price.  Usually, if I exit the product (and save that price, I guess), I can print a sticker with the correct price when I go back into that product.

But I just also had the circumstance where I changed the retail price, exited the product, went back into the product and printed a price sticker - and they still printed the old retail price.  (finally, when I exited and re-entered a second time, they printed correctly).

This has also happened with a PO this week.  For the products on this PO, I have the fields for "Markup %" filled in, with the expectation that the retail price will change with the cost changing.  On this PO, some of the costs were higher than they had been, and I thought it would flow through that Markup % and change the retail prices.  It did not.  So we had to go through all the items to determine which ones were supposed to have different prices and which ones not.

I never had this problem in previous versions, but, then again, I didn't use the "Markup %" in previous versions (and never tried to change retail price by changing the cost in the PO).

I have learned to check the price stickers more closely, but I don't think it's quite the way it's supposed to work. 

3
ezPower / dating of Z-outs
« on: April 28, 2015, 11:57:41 AM »
We're running v14 network version.

All along, the z-outs have printed out with a date range of whatever time the z-out was done the previous day to whatever time it's being done today.

However, our server started printing out the z-outs with BOTH times being only the time that today's z-out is being done.  It's continued to do it that way every day since.

Other than the date, though, there's no apparent effect - i.e. all the items sold seem to be recorded.

Is this something I should be concerned about?

4
ezPower / how to include credits in day-end reports
« on: December 22, 2014, 01:13:46 PM »
I rely on the z-out for my end-of-day reporting, and it works fine most of the time.  But how can I see any credits that have been applied during the day, since they do not show up on the z-out? (We have the z-out set to report "details" and "payment details", but I've never seen any use of credit show up on one.)

I've been relying on the clerks to make a notation on a second receipt that a credit has been applied, but, of course, this is not always done.  And, of course, from a bookkeeper's perspective, can make things a little more challenging than necessary.

Ideally, it seems that credit applied would be right on the z-out.

I can find reports that will give me this information by customer, but I need something I can print out by date for all customers and all transactions on that date. 

I'm guessing that I'm looking right at the answer somewhere, but just can't seem to find it.

Thanks!

(I'm on v14.032 network version)


5
ezPower / Retail Price Rounding
« on: November 06, 2014, 10:43:29 AM »
I finally started using the "Markup %" feature in "Product Edit" to determine the Retail and other pricing levels.  It works great for the most part, but I'm wondering if there might be any way to round the resulting prices, e.g., to "$x.00", or "$x.50".  I'm finding that the only way of currently getting a rounded retail price is to fudge the Cost, which I'd rather not do if possible.

 I've looked in "Tax & Precision", and that just seems to govern the charges for cash (and not other) sales.  I can't seem to find anything on this in Settings, and it looks like simply eliminating pennies, nickels and dimes in "Terminology" doesn't do it.  Of course, I wouldn't be surprised if there's somewhere I haven't looked yet that would do it.

Is this possible?

6
ezPower / Use of Modifiers in v14
« on: November 06, 2014, 10:29:42 AM »
In v13, adding a Modifier was mandatory for the cashier, but is not in v14.  Is there a way to make it mandatory somewhere?

Example:  we can get lighting hardware in a number of different finishes, and I've had those choices as Modifiers.  Now, though, the cashier can enter a sale with no information on that at all. 

Not a huge problem, just wondering if I need to take a different approach.

7
ezPower / Can specific products be set to NOT allow discounts?
« on: September 14, 2014, 11:40:51 AM »
I have network version #13.758.

We give discounts fairly often, but limit their use to either me setting up price levels within Product Information, or the cashiers using the discount functions in the Sales Window (i.e., we don't use any of the other "fancy" discount features).

However, we have a policy of NOT discounting any CONSIGNED items (we purchase most items, but also take in some consignment items that I just don't want to own).  Our cashiers are fully aware of this policy, but, of course, exceptions do sneak through.

So, is there possibly any way to simply block the discounting of specific items, e.g., within Product Information?

Thanks! 

8
ezPower / Products section: "!!!List is full"
« on: February 27, 2014, 03:56:46 PM »
I'm just curious as to whether there's any significance to the message of "!!!List is full" in Products.  From previous threads, it seems that I shouldn't be anywhere near capacity.

When it appears (just often enough to concern me), it appears in the very first row, and the message is entirely contained in the "Item #" column - with no characters in any other columns.

Thanks.

Bob

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