Denver Research

General Category => ezPower => Topic started by: idahospud27 on January 14, 2011, 11:40:27 AM

Title: credit card issue with new update for v 13 restaurant
Post by: idahospud27 on January 14, 2011, 11:40:27 AM

Hi there
I received the new update for V 13..... i had a customer want to pay off their account.  Went through all the steps as normal, entered visa for the card (we use mercury) swiped the card, now getting an error i have never seen before.  Something about there needs to be a numerical value assigned to the invoice.....  In the past I have just taken a payment and it is applied to the whole balance not an individual invoice.  Any ideas?

Thank you

Sarah

Title: Re: credit card issue with new update for v 13 restaurant
Post by: ronaldrwl on January 14, 2011, 12:28:33 PM

Just so I understand, this is the same procedure you did with version 13 before the 13 update?

Title: Re: credit card issue with new update for v 13 restaurant
Post by: idahospud27 on January 18, 2011, 12:28:05 PM

correct..... I have not had the opportunity to try it again on someone else's account so i dont know if it is an isolated incident or not

Title: Re: credit card issue with new update for v 13 restaurant
Post by: ronaldrwl on January 18, 2011, 02:06:20 PM

It may be that the processor requires a Invoice#.  Let us know if it happens again.

Title: Re: credit card issue with new update for v 13 restaurant
Post by: idahospud27 on January 19, 2011, 01:17:35 PM

it did happen again today... and the error does say something about an invoice...

Title: Re: credit card issue with new update for v 13 restaurant
Post by: ronaldrwl on January 19, 2011, 03:03:26 PM

I'll check with the processor to see what can be used instead of a invoice# when there isn't one.

Title: Re: credit card issue with new update for v 13 restaurant
Post by: ronaldrwl on February 15, 2011, 08:50:53 AM

We're sending you an update that should fix this problem.  The invoice# is temporary set to zero for the credit card charge.  So the invoice# will show as zero in Mercury's payment reports.