Denver Research
General Category => ezPower => Topic started by: rjsmeyer on March 24, 2013, 12:19:46 PM
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I have EZP v.13.511.
I have Adobe Acrobat Standard X installed, and have been using it for quite a while to "print" my reports onto. Lately, however, it's started printing into the thousands of pages, never stopping (until I stop it). So I never get a pdf out of it.
I installed the latest Acrobat update, and try rebooting the computer, and keep getting the same results. I also tried printing the reports to some other, "regular" printer, and get the same results. So I think the problem is originating in EZP.
Again, though, I had been "printing" this way for months, with no problems at all.
Any ideas?
Thanks.
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Do you remember making any setting changes to the software or computer? Any software updates? Is ezPower hung up when you print, like it's still printing?
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Yes, EZ Power stays hung up as well. Also, when I cancel the printing (close down the print windows), EZ Power stays locked up for a while, then closes.
I've done Windows updates (I run Windows 7), the Acrobat X update, but no others. Is there an EZP update?
This used to happen on rare occassion, but a reboot would take care of it.
Thanks.
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Do you ever print to a printer? Any problems with that? Have you checked with Adobe? It sounds like a driver issue but I don't know for sure. The software sends the text to the driver the same, no mater what kind of driver it is.
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The same thing DOES happen when printing to a printer. I tried that right away (or my clerk did) and it went through the couple hundred sheets that were in the printer - and wanted more!
I can still save the reports that come out in .txt format - just not the ones that only go straight to printer.
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From ezPower go to the Managers window and use the File / Choose Receipt Printer. Select the correct dirver. Click OK and select "Roll Receipt" and "Print All Item". You can also try reinstalling the print drivers.
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But if I have a Star printer connected to print receipts, don't I need to have the driver for the Star printer chosen in the "file/choose receipt printer" settings?
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Yes
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Since the problem has been occuring, I've connected a second terminal using the EZP network version I have (the problem was going on prior to this). I have Acrobat X standard on both of them, and it works fine on the second terminal.
I even uninstalled and reinstalled it on the main (server, now) terminal, and it still goes into those infinite pages for printing.
Both pc's are running Windows 7 and Acrobat X standard, and I have all the printer settings the same on each. In the main pc, I can create pdf's from .txt files with Acrobat, just not from within EZP.
It seems, though, that I can just use the networked pc for these reports.