Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Messages - LindaH

Pages: [1]
1
ezPower / Re: Voiding a credit card sale
« on: May 04, 2011, 10:04:46 AM »
The following lists the exact procedure to get this to fail:

  • Complete a sale with a credit card charge
  • From the sales screen, click on the "Find Sale" icon in the lower right
  • Enter the receipt number of the transaction to void into the "Record Number" field.
  • From here you MUST hit ENTER. Clicking the OK button does nothing but close the window - not obvious
  • The sale shows up in the sales window
  • From the "Sales" drop down, select "Void this sale"
  • The error "Select a finished sale first" is posted.

If you locate this sale in any other manner, the void works. If you follow the list above exactly, it results in an error.

2
ezPower / Re: Voiding a credit card sale
« on: May 04, 2011, 04:19:55 AM »
The problem seems to be the use of the "Search" function in the "Find Sale" screen. I am able to actually use the search function, but when I do, I get the "Select a Finished Sale" when I try to void the sale that I searched for.  If I scroll through each sale and find the one I need and open it, I am able to void the sale then. (The same sale I just tried to void using the "Find Sale", "Search" screens.) Shouldn't I be able to use the Find Sale, Search and then Void?  Why do I now have to manually scroll through every sale to find the one I need and then void it?  Any suggestions?

3
ezPower / Voiding a credit card sale
« on: May 03, 2011, 11:51:54 AM »
We recently upgraded to the POS13 version and I have encountered an issue with trying to void out a credit card sale.  In the past, we would click on the "Find Sale" button, enter the record # and search for the sale. The sale displays on the screen, you go to "Sales" "Void this Sale" and the void would occur.  Now, instead of the void occuring with this sequence of events, I am getting a message of "Select a Finished Sale First".
I was finally able to void out the same sale if I went to the "Find Sale" Screen and scrolled down the list of sales and found the receipt # of the sale I needed and did the "Sales" "Void this Sale".  How can I do the void by using the first scenario?  In other words, I don't have time to manually scroll through all of the sales to find the receipt # I am trying to void.  Thanks

Pages: [1]