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ezPower / Voiding a credit card sale
« on: May 03, 2011, 11:51:54 AM »
We recently upgraded to the POS13 version and I have encountered an issue with trying to void out a credit card sale. In the past, we would click on the "Find Sale" button, enter the record # and search for the sale. The sale displays on the screen, you go to "Sales" "Void this Sale" and the void would occur. Now, instead of the void occuring with this sequence of events, I am getting a message of "Select a Finished Sale First".
I was finally able to void out the same sale if I went to the "Find Sale" Screen and scrolled down the list of sales and found the receipt # of the sale I needed and did the "Sales" "Void this Sale". How can I do the void by using the first scenario? In other words, I don't have time to manually scroll through all of the sales to find the receipt # I am trying to void. Thanks
I was finally able to void out the same sale if I went to the "Find Sale" Screen and scrolled down the list of sales and found the receipt # of the sale I needed and did the "Sales" "Void this Sale". How can I do the void by using the first scenario? In other words, I don't have time to manually scroll through all of the sales to find the receipt # I am trying to void. Thanks