Denver Research
General Category => ezPower => Topic started by: idahospud27 on January 14, 2011, 11:40:27 AM
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Hi there
I received the new update for V 13..... i had a customer want to pay off their account. Went through all the steps as normal, entered visa for the card (we use mercury) swiped the card, now getting an error i have never seen before. Something about there needs to be a numerical value assigned to the invoice..... In the past I have just taken a payment and it is applied to the whole balance not an individual invoice. Any ideas?
Thank you
Sarah
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Just so I understand, this is the same procedure you did with version 13 before the 13 update?
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correct..... I have not had the opportunity to try it again on someone else's account so i dont know if it is an isolated incident or not
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It may be that the processor requires a Invoice#. Let us know if it happens again.
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it did happen again today... and the error does say something about an invoice...
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I'll check with the processor to see what can be used instead of a invoice# when there isn't one.
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We're sending you an update that should fix this problem. The invoice# is temporary set to zero for the credit card charge. So the invoice# will show as zero in Mercury's payment reports.