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Topics - andys

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ezPower / EzPower crashes when exporting products
« on: January 24, 2014, 10:02:47 AM »
N/W Ver 11.580
Server: Win7 Pro SP1

Lately when I try to "export products" in manager control - products - products control, on my server, Win7 pop up appears saying "POS application has stopped working" with the only option to "close the program", which I do.

I have re-booted and restarted the program but still get the error. I thought it may be a Win Explorer problem, but I have also tried the export from my #2 register (XP), but ezpower just hangs. I have also re-installed ezpower, but still have the problem.

If I open the file I tried to export, only about 1500 of the approx. 9800 products are listed.

I have not added/changed any programs on my server lately, that should interfere with this.

I have been exporting the products succesfully up till now, manipulate some data, then import the changes I have made. The last import was succesful with no errors. Could there be something in my last import causing this? One of the import fields I change regularily is the date for new or amended products, could this be a problem now even though it hasn't been in the past?

Anyone else have this problem, suggestions, solutions?

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ezPower / Customer Returns with Discounts
« on: February 17, 2013, 03:18:11 PM »
Riverbend General Store N/W Ver 11.580

(Thanks for previous info on restoring field names.)

When a customer returns an item that they originally received a discount on, the return does not give back the full amount. i.e.
Sale is $27.99, less 10% discount ($2.80), subtotal $25.19, 5% tax ($1.26), Total $26.45.

When the return is done, in the return window, the above info is shown. But when this is processed, the return shows as
-$24.41, subtotal -$24.41, 5% tax (-$1.22), total ($25.65)

I don't understand where the differences are originating from.

(In this instance the above are cash sales rounded to $0.05, but I have had these discrepancies before rounding cash sale settings)

3
ezPower / Terminology Settings Unknowingly Changed
« on: November 05, 2012, 12:06:16 PM »
N/W Version 11.58
For some unknown reason, my system settings had changed. I had no payment options showing in the cashier finish window, and on Z-Out I had no Terminology showing beside the boxes on the left side of screen for the cash counted (i.e. pennies, nickles, etc). I have since fixed these in the Manager Control -Settings.

In the Terminology window however, there is no longer a listing for prices. I have "Retail", but no "wholesale, employee price, or price 4,5, or 6" listed. These labels also do not show up in the  product control, or customer windows.

Is there a file I can restore, from one of my old backups? I assume my latest backup would still have the error.

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ezPower / Archiving Purchase Orders
« on: August 25, 2012, 01:51:26 PM »
Riverbend General Store, Running Network ver 11.359

Is there a way to archive po's, so that only po's not yet received show up in the "find po" window?

Ideally I would like to have folders for each supplier and subfolders for each year, month.

Although I can create these folders in windows, the EZP POIDX file would not get updated to reflect these changes. Can the POIDX file be modified.

5
ezPower / Multiple UPCs for a single Item#
« on: September 03, 2011, 02:57:06 PM »
Running Ver 11, Is there any way to use more than one UPC for the same Item# or do I have to create a new Item #? My Supplier may send the same item with the same item# but a different UPC. I'm sure you cannot have a duplicate item#.

Related problem. I have 2 (or more) of the same items but they have different item#'s (say A and B). I also have these items set up as the others alternate. I have sufficient stock of item#A and low/no stock of item#B. I do not want item#B ordered if I have sufficient stock of it's alternate (ie "build from re-order levels" in new purchase order). Anything I can do about this?

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